Technical and Management personnel with 15 years of experience in maximizing business benefit by leading organizations through business transformation,
change architecture, organization design, leadership coaching and performance improvement via Agile, PRINCE and ITIL. Email/Call for Updated CV

Experience

  • Business Application Manager

    at AXA Shared Service Center

    October 2018 - at Present

    Selangor

    Summary Profile Leading the application team to manage the day to day operations activities of development, testing, and production environment stakeholders. Supported Agile framework for project management carried out projects assigned and delivered quality results. Project - Infrastructure Support Transition (Philippines) Project - Global Deployment of Monitoring Tool ( Dynatrace)

  • Technical Account Manager – SAP

    at T-Systems Malaysia

    August 2015 - September 2018

    Selangor

    Key Responsibilities: - • Focus on planning for improvements within landscape and upgrades. Act on behalf of customer and vendor to enable smooth transition of projects and upgrades. Handling migration activities and planning phases. Managing a team of operation managers to achieve targets and deliverables. • Work with product owners to groom the backlog and plan sprints. • Involved in Agile Scrum Methodology throughout the organization to improve • communications between Engineering, Product Management, and Business • Managing a team of operation managers to achieve targets and deliverables. Making sure • SLA is met and are not breached. Training engineers and knowledge sharing within different • service lines. Maintaining good relationship with customer and to meet objectives that are set. Handling costs and project timelines. - Be the liaison between T-Systems (Application Hosting) and the Global Functions Customer

Hives