Lead customer service
at Dow Chemical
April 2011 - January 2019
Custom order management, shipment tracking, and proposing solutions to customers' inquiry, complaint in a timely manner.
Customer service specialist
at Huntsman Textile Effect
November 2005 - April 2011
Establishing and change of daily sales orders, LC/shipping document checking, guarantee the accuracy of all documents.
at Sino Crown Intl. Forwarding Ltd.
June 2003 - October 2005
R/O inquiry and shipment arrangement, prepare warehousing documents, ocean/airway bills and forecast systems.
at International Trade
2000 - 2003 (3 years) Shanghai Shi