• Lead customer service

    at Dow Chemical

    April 2011 - January 2019

    Shanghai Shi

    Custom order management, shipment tracking, and proposing solutions to customers' inquiry, complaint in a timely manner.

  • Customer service specialist

    at Huntsman Textile Effect

    November 2005 - April 2011

    Shanghai Shi

    Establishing and change of daily sales orders, LC/shipping document checking, guarantee the accuracy of all documents.

  • OP

    at Sino Crown Intl. Forwarding Ltd.

    June 2003 - October 2005

    Shanghai Shi

    R/O inquiry and shipment arrangement, prepare warehousing documents, ocean/airway bills and forecast systems.


  • Bachelor

    at International Trade

    2000 - 2003 (3 years) Shanghai Shi


  • English Negotiation