Akshay Software Technology Ltd November 2014 - at PresentDeliverables:
Currently reporting to the AVP, while leading a team of 5 resources for management of Service Delivery Projects.
Accountable to lead the team for production support services delivery so as to improve the production efficiency.
Managing Continual Improvement programs for the projects, developing project Budget and tracking & execution service delivery complying with SLA.
Responsible for Risk & Issue by Risk Analysis, Identification and Mitigation planning & deployment thereafter Benefits Realization
Involved various responsibilities like improvement of the existing Project related documents, coordinating CAB meetings, Incident and Change Management.
Performing daily team administration routines as well as team development and people management for improvement of team productivity.
Increased production efficiency by 25%, after implementing 1 custom project for a dept.
BBG Group FZCO September 2013 - October 2014Deliverables:
Reported to the CFO and supervised 3 resources in terms of IT Project implementations (Data Centre deployment).
Managed for enhancement of support level to the enterprise services and implementing new initiatives.
Responsible to identify Risks/Issues, plan to mitigate same and deployment of such plans against risks and issues.
Involved in deployment of several projects including Dealer Management System (DMS) and Warehouse Management System (WMS) as well as integrated same with the DMS system.
Saved expenses for data center usage paid to 3rd Party by 40% after in-house data center setup
Sr. Manager IT
Sujana Group August 2012 - August 2013Deliverables:
Reported to the Director and led a team of 20 resources for heading the IT Department of the Group.
Managed day-to-day operation management as well as for enhancement of support level to the enterprise services and implementing new initiatives.
Responsible for Budgeting & Project Planning along with coordination with the management on generating monthly reports.
Involved in crisis management, emergency preparedness, Incident & Problem management and Business Continuity monitoring.
Desktop Asset Management/ Laptop Asset Management along with Software Licensing and procurement.
Self Employed September 2011 - August 2012Deliverables:
Coordinated with multiple clients (banks & private organizations), as individual contributor, to provide technical guidance to companies for their infrastructure needs.
Done IT Sales for various banks for their Hardware, Software, Networking & other IT requirements.
Managed multiple responsibilities of Web designing & hosting services for companies & individuals and guiding the team on ensuring quality aspects of the process.
Responsible for coordinating with the concerned teams with respect to how to build process for the Crisis Management, emergency preparedness and Business Continuity.
Involved in providing assistance in team management tips and recruiting while helping in preparing SLA as well as monitoring compliance.
Sungard Global April 2010 - September 2011Deliverables:
Reported to the Director and led an Enterprise Services Support team of 150 personnel for supporting steering systems, network applications and Help Desk.
Managed to enhance support level to the enterprise services and implemented new initiatives while monitored SLA and ensured quality aspects of the process.
Responsible for coordinating with the concerned teams with respect to Crisis Management, emergency preparedness and Business Continuity
Involved in team reviews, providing feedback to the Agents and submitting daily/bi-monthly reports to the senior management.
Spearheaded the team which worked on Exchange, Blackberry, SCCM, Incident & Change Management, Servers & firewall management as well as BCP implementation.
Supported coordination with the client on generating daily, weekly and monthly reports.
Fujitsu Consulting India Ltd April 2007 - March 2010Deliverables:
Managed a Project for SAP AG, led a team which was managing the SAP servers and ensured compliance to SLA and the assigned quality aspects of the process.
Responsible for leading concerned teams with respect to Crisis Management, emergency preparedness and Business Continuity. Responsible for the BCP implementation for the project.
Involved in conducting team reviews, providing feedback to the Agents and preparing & submitting daily and bi-monthly reports to the senior management.
While supported Incident, Change & Problem Management, liaised with the client on process issues including requisite daily, weekly and monthly reports.
Earlier led the internal helpdesk team of 25 members and involved in transitioning the service desk from USA to India.
Provided technical support to the internal customers & monitored SLA at the same time troubleshot PC issues & VPN connections and ensuring quality compliance of the Service Desk