• Case Management Associate

    at Manulife

    September 2016 - February 2017

    National Capital Region

    • Responsible for initial scrub of insurance applications, sending decisions and sending of policies to issue. • Communicates with North America Case Managers, underwriters, billing, disbursement, replacements, titles and policy change department with concerns regarding the insurance application.

  • Business Process Associate - Policy Change

    at Manulife

    September 2013 - September 2016

    National Capital Region

    • Handles policy change requests (address change, secondary addressee, contract value, insurance verification, third party authorization, gift tax and annual statement request) from policy owners based in Boston and Toronto. • Communicates with business units during updates in process. • Conducts training for process for new hires. • Responsible for system testing for new system implementation.


  • FLMI Level 1 Certificate

    at LOMA

    2015 - 2016 (1 year)

  • BS Computer Science

    at AMA Computer College

    2008 - 2012 (4 years) Calabarzon


  • Arabic Native