sheraton dubai creek hotel and towers March 2014 - at PresentWelcoming guests upon arrival with a smile, using their name, giving individual attention, following the standard check-in procedures in a friendly and professional manner.
Check in /out guests applying the Sheraton Brands; perform postings in the Opera system.
To monitor the proper allocation of all Room types.
Communicate any guest feedback to the management in order to improve the services.
Know regular guest names and preferences; be aware of hotel facilities and promotions.
Be aware of all Starwood Programs.
Promote the Hotel generally and be aware of outlet’s opening times and locations, promotions;
Assist guests with any inquiries, handle and resolve guest complaints
Familiar with all Front Office related Opera functions including rate structure and special packages, discounts, room types, all applicable codings, bedding type,location of rooms and safety features.
Be aware of daily functions, events, VIPs and group arrivals and carry out any other duties as required.
marriott hotel manila July 2010 - June 2012Cleans rooms, hallways and restrooms.
Cleans and maintains restaurants and banquet halls.
Empties ashtrays and urns.
Polishes furniture and fixtures.
Vacuums and polishes elevators.
Keeps the front of the hotel free from trash.
Cleans rugs, carpets and upholstered furniture using a vacuum cleaner , broom and shampoo machine.
Washes walls and ceilings, moves and arranges furniture, and turns mattresses.
Sweeps, mops, scrubs, waxes, and polishes floors.
Dusts and polishes metal work.
Collects solid linen supplies in floor linen closets.
Maintains housekeeping carts.
BS in Industrial Technology
Lao Ang National Trade School
2001 - 2003
(2 years) Western Visayas