• Accounts Receivable Analyst

    at IBM BTO BCS Poland

    March 2015 - at Present

    Województwo Małopolskie

    Collections Clerk, XEROX SPA Italy - Contact customers regarding overdue accounts and determine reasons for non-payment -Issue dunning letters to overdue accounts - Monitor delivery of SEPA Direct Debit payments and inform customers about failed payments - Key user during the Xerox health check visit (audit) to ensure the process is being followed correctly and as per formal requirements before it is transferred to Barcelona and Sofia in 2016 (process review, process documentation review - in order to understand the process and have a clear view of the responsibilities split) - preparing training materials for transition - transitioning Collection Process for italian client to Sofia, Bulgary and cunducting training sessions for new employees in Sofia during transition (2 weeks) and supporting a new team during soft and hard go - live

  • easyJet Social Media & Advanced Support Expert

    at Serco European Services

    September 2014 - March 2015

    Województwo Małopolskie

    - Cooperation with customers with special needs during travel - Provide support to clients in travel industry sector (via telephone, e-mail, chat), B2B - Handle all enquiries from easyJet Customers via Facebook and Twitter

  • Junior Accounts Receivables Analyst

    at IBM BTO BCS Poland

    April 2013 - September 2014

    Województwo Małopolskie

    - Collections Clerk, XEROX Italy (XIRES - Xerox Italia Rental Services) - Web Tool Support for Italy, Denmark and Finland, XEROX - Provide technical assistance and support for incoming queries and issues related to Xerox Customer Service Online, with Italian and English languages.


  • UNESCO Chair for Translation Studies and Intercultural Communication - Postgraduate Studies for Translators Texts Specialist (Italian/Polish)

    at Jagiellonian University, Kraków

    2015 - 2016 (1 year) Województwo Małopolskie

  • Department of Comparative Civilisation Studies

    at Jagiellonian University

    2010 - 2013 (3 years) Województwo Małopolskie

  • Mediterranean & Cultural Studies

    at Jagiellonian University

    2006 - 2009 (3 years) Województwo Małopolskie

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