Experience

  • sales/admin

    at js software solution

    January 2015 - August 2016

    Khyber Pakhtunkhwa Province

     Manage large amounts of incoming calls.  Generate sales leads.  Identify and assess customer’s needs to achieve satisfaction.  Build sustainable relationships of trust through open and interactive communication.  Provide accurate valid and complete information by using the right methods/tools.  Meet personal/customer service team sales targets and call handling quotas.  Handle complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution.  Keep records of customer interactions, process customer accounts and file documents.  Follow communication procedures, guidelines and policies.

  • customer sales officer

    at Telenor frenchize

    November 2013 - May 2014

    Khyber Pakhtunkhwa Province

     Information details about the new Packages and Services to the customers.  Solving the issues relate to the client data and call packages  Re-Verification all the customers Sims on Bio Metric Device  Educating the client on the benefits of the up gradation of the packages in there favor.  Handling all customers for bio metric verification and registering mobile numbers.  Performing data modification as per requirement.  Handling customers in pressure situation and satisfying by providing solutions.  Keeps management informed by submitting activity and results reports.  Maintained customers’ records in databases.  Provide incident report on the technical fault for the network

Education

  • digital marketing skills

    at visrtual university

    2019 - at Present (1 year) Khyber Pakhtunkhwa Province

  • bcs computer science

    at agricultural university of peshawar

    2009 - 2012 (3 years) Khyber Pakhtunkhwa Province

Languages

  • English Elementary

  • Urdu Native

Hives