Experience

  • Assistant GM

    at AddLove

    December 2018 - at Present

    Sichuan Sheng

    leading the Operations of this 264 shops Company: • Improving standards through implementation and development (audit of outlets and adjustments, and improvements of standards in details, 29 SOPs and 4 management tools) • Increasing profit (+15% within 2 months in flagship shop) by higher revenue + better cost control • Developing the evaluation project (identified the need, provided 2019 development program and assisting HR in implementing it)

  • Director Operations and acting Director Business Development

    at Madeleine

    February 2018 - December 2018

    Shanghai Shi

    Drove the Team of this upper brand while executing following tasks: • Managed relationships and compliance with all Stakeholders (Owners, Government, Suppliers, Buyers, …) • Developed Business including prospecting and budgeting (with focus on short term ROI), and maximizing Revenue while keeping cost under control (vs.Owners’ target: Revenue +3.9%, first month Profitable since creation), and R&D of Products & Services offers • Supported Marketing and Finance functions • Oversaw Operations including supply chain, improvement of SOPs, Sales • Supervised all HR fields (recruitment, evaluation, training, growth, compliance, etc.)

  • Director of Operation and acting Director Business Development

    at Paxton Vacances Hotel Management Group

    January 2016 - January 2018

    Sichuan Sheng

    Drove operations and Business Development to maximize profitability as well as People growth through: • Developed the Company internationally (1 additional European partner, 1 International event, 1 property in Thailand, 1 international exchange program) • Created F&B concepts and outlets (latest project of 5 units, 430 seats, encompassing Asian and Western concepts, at China-Europe Center) • Streamlined all departments with individual SMART objectives and action plans • Strengthened Revenue and Profits through enhanced reporting and developed marketing • Pre-opened Paxton M Hotel, as Hotel Manager: led the pre-opening Team of the 143 keys upper upscale property while executing following tasks: o Supporting the design and creation of model room and all functions o Overseeing operations including purchasing of supplies and equipment o Developing staff plan • Formalized and implemented the Loyalty program (ahead all International Companies’ strategy)

  • Cluster Revenue Manager

    at Hilton APAC Revenue Management Centre

    April 2013 - December 2015

    Shanghai Shi

    Maximized revenue and profits for multiple hotels through the strategic coordination of revenue management processes and procedures: 1. Opened one property, reached Revenue Generation Index fair share of 100% 6 months ahead of time while scheduled for 1 year and maintaining above fair share (North China) 2. Led a second property (boarded 11 months after their opening amidst RGI 84%) to reach fair share within 7 months (North China) 3. Maintained a third property at RGI 190 % (boarded 3 years after their opening) as leader (Beijing) 4. Fourth property: Cash impact of $ 150 k within 1st month after boarding and taking the Revenue Lead (Central China) 5. Turned around losing property in four months, recovering $150k in market share (Australia) 6. Added strategic value leading the property to increase RGI by 18% Recruiting, training and leading the Team through day-to-day operations, as well as strategically guide all departments to achieve Team and organizational goals

  • Revenue Manager

    at Hilton Guangzhou Tianhe

    May 2012 - March 2013

    Guangdong Sheng

    added strategic value leading the property to increase RGI by 18%, through Total revenue management: • Ensuring effective information gathering (through relevant systems, like PMS, RMS, etc), analysis and presentation is conducted, yield information, financial data and all other relevant information, in order to identify and make well-informed decisions about potential new business, markets and trends, and to minimize risk • Tracking, forecasting, budgeting and supervising financial health and progress across all market segments, on a daily basis, monitoring results versus forecast for plan achievement • Recruiting, managing, training and leading the Team through day-to-day operations, as well as strategically guide all departments to achieve Team and organizational goals

  • Revenue Manager

    at Wyndham Ramada Plaza

    November 2010 - April 2012

    Shanghai Shi

    Made our hotel #1 in our market, by implementing revenue management, increasing RevPAR by 10%: • Managing the competition strategy (including budgeting, forecasting) • Conducting regular meetings to improve distribution channels and marketing policies • Over-viewing directly the wholesalers and OTAs sales (sales management)

  • Marketing Consultant

    at Accor

    March 2010 - August 2010

    Canton de Vaud

    Built Marketing Strategy Plans, including segmentation and pricing analysis

  • Teacher

    at Jiao Tong, Starrain and French School

    September 2006 - June 2009

    Shanghai Shi

    • Conceived a training method unifying institutional requirements and personal trainees’ needs • Managed the program in oral and written communication in Chinese, English and French • Aligned Starrain’s English Department with Common European Framework Reference (CEFR), anticipating further certification requirements

  • General Manager

    at Kim Diêu Sports Centre

    January 2003 - July 2006

    Île-de-France

    Managed the Sport Centre. Under my supervision, we increased revenues by 29% in 3 years • Strategy: implemented an innovative and unique approach to well-being sports provided • Finance: headed all financial requirements of the Centre: reviewed and validated annual budgets, prepared and submitted applications for governmental subsidiaries, and created business offers for suppliers and potential customers • Marketing: defined expansion strategies (multimedia marketing) to further penetrate the market • Operations: managed all operations (from back office supplies and HR, to front office services) • Human Resources: developed staff career (through outstanding professional training) • Human Resources: mentored our national champion training with China Top 6 professionals • Human Resources: managed relationship issues within staff and between customers • Legal: established new status and revised rules to comply with regulations

  • Specialized Teacher

    at National Education Department

    September 1999 - June 2006

    Île-de-France

    • Identified and resolved learners’ disabilities, and introduced innovative efficient software • Created a scientific class, obtaining sponsorship funding up to 87% of expenses

  • Assistant Manager

    at Mc Donald’s

    September 1990 - August 1994

    Île-de-France

    • Managed the production and services across back and front of the house • Controlled consistently the quality chain of the products • Got offered a managerial position

Education

  • MBA

    at École Hôtelière de Lausanne

    2009 - 2010 (1 year) Canton de Vaud

  • Monitor of External Chinese Martial Arts

    at French Federation of Wushu

    2003 - 2004 (1 year) Île-de-France

  • Primary School Teacher

    at National Education Department

    1996 - 1999 (3 years) Île-de-France

  • Bachelor of Sciences-Physics

    at University of Evry

    1993 - 1996 (3 years) Île-de-France

Languages

  • Spanish Conversation

  • French Native

  • English Negotiation

  • Portuguese Native

  • Chinese Conversation

Hives