Committed to ensuring customer satisfaction and efficient, budget-conscious enterprise. Helped to open several hotels and served as an integral part of every sector of operations at major international chains. Fluent in Arabic and English, with proficiency in German.
Front Desk Manager
at Hyatt Place Hotels Dubai
January 2019 - at Present
Implement departmental and personal goals to ensure efficient functioning across all divisions. Highlight unique selling points. Maintain expected grooming standards. Adhere to all credit and rebate policies to protect budget. Observe all confidentiality policies to ensure privacy of guests. Reinforce up-to-date fire safety policies, evacuation procedures, assembly points, and accident reporting procedures. Maintain professional and courteous guest etiquette and front desk communications. Train, coach, and counsel employees. Opera PMS, outlook, internal purchasing tools, software & guest feedback website, Booking.com website tribeadvisor.com website, Expedia.com website, used for enhancement of guest service quality and revenue maximizing .
Assistant Front Office Manager / Night Manager / Front Desk Manager
at GRAND EXCELSIOR HOTELS / RAINTREE HOTELS DUBAI
January 2015 - November 2018
Advanced through various roles, successively increasing in responsibility and accountability. Coordinated with operations team to ensure completion of shift tasks. Maintained safety and security of guests and employees through enforcing compliance of all policies. Interacted with guests to encourage a welcoming, fun environment. Opera PMS, outlook, internal purchasing tools software, used for enhancement of guest service quality and revenue maximizing
Hotels & toursim
1997 - 1999 (2 years) Muḩāfaz̧at al Iskandarīyah