Passionate about Logistics and Customer Service professional.
May 2017 - at Present
Handling full Abu Dhabi Delivery operation with 4 Team Leaders, 60 drivers. Responsible for KPI, daily, weekly reports as well as drivers attendance, salary issues, annual leaves. Responsible handle all Customer Escalations with complete investigation and provide feedback along with action plan to prevent it in future.
at Chromos Production
October 2015 - December 2016
Was responsible for all shipping related process from International Manufacturers; Researched competent and trustworthy 3PL`s, negotiated shipping rates on monthly and quarterly basis; Ensured the confirmation of draft shipping documents such as BL, AWB and SMGS (RWB); Engaged in the typical responsibilities of a Manager which required planning, evaluating, organizing, integrating, and controlling; Maintained receiving, warehousing and distribution operations by initiating, coordinating and enforcing program operational and personnel policies and procedures; Supervised daily activities of staff by coaching, delegating, monitoring progress and provided direction and technical support; Planned and implemented shipping/tracking of goods and coordinating their full order cycle; Identified and/or solved operational issues with the account(s) by implementing continuous improvement and leaning initiatives, to strengthen team unity, goals, productivity and results;
at Pantos Logistics
February 2013 - October 2015
Was a focal point between General Motors Uzbekistan and Pantos Logistics. Was responsible for all shipping related process; Ensured the confirmation of draft shipping documents such as BL, AWB and SMGS (RWB);Was responsible for payments by providing Invoices and solving any escalation from Client side
at Supreme Group
November 2010 - February 2013
Planned, coordinated, supervised and controlled the entire ground operation activities (loading, unloading, and staging of aircraft cargo or baggage) in order to achieve and exceed service delivery standards with a prime focus on “safety” and “punctuality’’; Accompanied aircraft as member of flight crew, monitored and handled cargo in flight; Was responsible for flight scheduling of FF&V and “dry” cargo deliveries to customers; Led, motivated and developed Ramp staff, shared the knowledge and experience when was needed to ensure continual improvements to services; Ensured the staff followed safety/ security procedures etc.
December 2004 - November 2010
Achieved high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods; Achieved dispatch from late morning to early morning hours before 8am as per management assigned tasks; Interfaced with customers to answer questions or solve problems professionally and within the timely manner; Measure and report the effectiveness of warehousing activities and employees performance; Conferred and coordinated activities with other departments etc.
at Uzbekistan State World Languages University
1999 - 2003 (4 years) Toshkent Shahri
Knowledge and keywords