sidra agriculture company June 2015 - at Present* Cordinating shipping schedules and makes sure clients receive merchandise and services in a timely manner and as ordered
* Presenting company products or services to potential and existing clients with the aim of making sales and also follows up on referrals and new leads
* Organizing sales and marketing presentations, contracts and proposals
* Devise marketing campaigns with the goal of increasing product awareness and increasing sales and profits.
* Plan, organize, and execute marketing and sales programs.
* Act as the point persons for outside, inside and partner sales teams.
* Develop marketing plans.
* Manage vendor contracts.
* Support all company initiatives, give actionable feedback, share best practices and serve as advocate and information source for company.
* Create programs that drive brand loyalty.
* Manage marketing budgets.
* Attend trade shows and events to market product.
* Develop effective account conversion strategies to accelerate adoption.
customer service representative
ikea doha April 2014 - June 2015• Answering, and processing all calls, requests, queries, Enquiries, or concerns.
• Handle customer complaints ...rapidly solve problems and calm Angry and upset customers.
• Making all call center daily ,monthly and yearly KPIs (calls statistics, complaint tracking report ,etc..) • Responsible for filing and analysing customers’ feedbacks coming through all the channels (HUTI,phone,E-mails,face to face ..).
• Responsible for all the in store general and commercial announcements.
• Responsible of making surveys
• Managing the kids area in the store
• Making the store check list
• Participating in Creating an ease of shopping for the customer
euro assurance March 2013 - December 2013Visit potential customers for new business
Provide customers with quotations
Negotiate the terms of an agreement and close sales
Gather market and customer information and provide feedback on buying trends
Represent your organisation at trade exhibitions, events and demonstrations
Identify new markets and business opportunities
Record sales and send copies to the sales office
Review your own sales performance
national school of management
2007 - 2012
(5 years) Région de Tanger-Tétouan
omar el khayyam
2004 - 2007
(3 years) Région de Rabat-Salé-Zemmour-Zaër