Young professional that enjoys working in fast-paced environments looking for innovation and improvement. Interested in social initiatives and volunteering, eager to learn and go for that extra mile that makes the difference.

Experience

  • Advertising Operations

    at Amazon

    September 2018 - at Present

    Provincia de Heredia

    Order Management of digital Advertising Campaigns for Amazon external customers with budgets up to $10 million. Report creation, optimization of campaigns, management and logistics of advertising campaigns. Proposals on process improvements and Salesforce platform experience.

  • Communication Intern

    at INCAE Business School

    February 2019 - September 2019

    Provincia de Alajuela

    In charge of internal and external communication for Strachan Chair for Philanthropy and Social Investment. Creation of visual resources, press releases, article writing and Podcast publications.

  • Alexa Data Associate

    at Amazon

    June 2018 - September 2018

    Provincia de Heredia

    Analysis of confidential data of Amazon and Amazon’s customers. Creation and improvement of SOP and communication resources.

  • Training Assistant

    at Amazon

    March 2018 - May 2018

    Provincia de Heredia

    Management and training of groups (25+) of new hires in physical and virtual environments. Instructor-led training sessions. Creation and design of learning resources. In charge of coaching, feedback and 1 on 1 sessions.

  • Customer Service Associate

    at Amazon

    May 2017 - March 2018

    Provincia de Heredia

    Top performer handling customer enquiries in multiple markets, creating great customer experiences. Detecting processes gaps and improving procedures. Acting as mentor of different cross-market teams. Helping management with metrics and data analysis.

  • Visual Communication Assistant

    at IRET - UNA

    February 2016 - October 2016

    Provincia de Heredia

    In charge of different media channels; creating press releases, logos, banners and editorials produced by IRET (Instituto Regional de Estudio de Sustancias Tóxicas).

Education

  • Bachelor in Public Relations

    at ULatina de Costa Rica

    2017 - at Present (3 years) Provincia de Heredia

  • Bachelor in Visual Communication

    at Universidad Nacional de Costa Rica

    2013 - 2016 (3 years) Provincia de Heredia

Languages

  • English Negotiation

Followers (1)

Hives