Experience

  • Front Office Manager

    at InterContinental Shanghai Pudong

    June 2018 - at Present

    Shanghai Shi

     13-year experience in rooms with pre-opening experience  Good at Drive Result  Good at Champion Change  Training  Team work and cooperate with another departments  Excellent organizational and interpersonal skills.  Expert in forecasting, planning and creating new opportunities.  Interact with customers on a personal level providing excellent customer service.  Specialist in cost and inventory control.  Hotel Activity Organize

  • Front Office Manager

    at Hotel Indigo Xiamen

    April 2015 - June 2018

    Fujian Sheng

    Champion Guest Satisfaction and Loyalty Program. Makes and executes the necessary decisions to keep FO department moving forward toward achievement of goals. Ensuring and Providing Exceptional Customer Service to our guests. Increase hotel revenue by monitor the daily upselling and rooms selling. Ensuring employee training to develop our people.

  • Front Office Manager

    at Wanda Vista Hotel Quanzhou

    September 2014 - April 2015

    Fujian Sheng

  • Assistant Front Office Manager

    at The Langham Hotel Xiamen

    December 2013 - September 2014

    Fujian Sheng

Education

  • Law

    at Xiamen University

    2010 - 2015 (5 years)

Languages

  • English Native

Hives