CIPD Practitioner, Certified trainer in Customer Service with a demonstrated history of working in telecommunications and L&E industry for more than 6 years . Skilled in Corporate Training, Product Training, Soft Skills, Technical Product Training,Team leading and Strong support professional

Experience

  • Certified Trainer

    at Majid Alfuttaim

    June 2017 - at Present

    Dubayy

    - Participated in conducting training session for more than 600 trainees within first year and still counting. - Planning and implementing programs for groups and individuals. - Assessing trainees and following the mentioned procedure and Sop’s. - Increasing Company revenue by helping HRM team to aim the wanted targets.

  • Corporate Trainer

    at Etisalat

    July 2012 - April 2017

    ‘Ajmān

    • Responsible for conducting training for ongoing projects for Etisalat UAE. • Trainer one of who plan/execute operational trainings for 700 trainees across all the running projects • Responsible for operation’s headcount development for 1200 agent in fields of (sales – soft skills – product knowledge updates) • Enhancing the final certification rate starting from the 2nd interview processes for the selection purposes till passing the nesting period on the operation’s environment with an overall achievement of 90 % per year • Develop, implement and monitor trainees whom working for Etisalat UAE • Familiar with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, workshops, simulations. • Improving all the aspects of the operations efficient metrics (AHT – SLA – Absenteeism – etc. )

Education

  • L&D level 5 Diploma

    at CIPD

    2019 - at Present (1 year)

  • CIPD level 5 Diploma

    at ICS

    2019 - at Present (1 year)

  • Instructional Design Essentials: Models of ID

    at LinkedIn

    2019 - at Present (1 year)

  • Instructional Design: Adult Learners

    at LinkedIn

    2019 - at Present (1 year)

  • Coaching Skills for Leaders and Managers

    at LinkedIn

    2019 - at Present (1 year)

  • How to Design and Deliver Training Programs

    at LinkedIn

    2019 - at Present (1 year)

  • Train the Trainer

    at LinkedIn

    2019 - at Present (1 year)

Services offered

  • Corporate Trainer

    CIPD Practitioner, Certified trainer in Customer Service with a demonstrated history of working in telecommunications and L&E industry for more than 6 years . Skilled in Corporate Training, Product Training, Soft Skills, Technical Product Training,Team leading and Strong support professional

Languages

  • Arabic Native

  • English Negotiation

Hives