With over 10 years of international experience.
Most of my experience is found among my work as a Brand Manager/ Operations Client Relationship Manager.
Currently looking for a new and challenging opportunity; one that will make best use of the passion and knowledge in the GCC
Retail Store Operations Manager
at Fattal Group
May 2018 - at Present
-Manage a team of 21 indoor sales ladies for all Intimi Lingerie Boutique and Calvin Klein Underwear and drive them to achieve their KPIs. (schedule, daily work, sales, customer service and appraisals) – Participate in the buying sessions–Undergo trainings for the BA’s on a weekly basis on all brands available. –Responsible of achieving monthly targets in each boutique. –Follow-up on transfers,receiving of goods,inventory,logistics. –Responsible of the Visual Merchandising of 8 boutiques
October 2017 - April 2018
-Meetings with potential clients to sell Chatbots - Worked closely with engineers to built and design the chatbots based on clients needs. –Set budgets
Account/Client Relationship Manager
at Mega Training and Consulting Management
September 2014 - August 2017
Baladīyat ad Dawḩah
-Responsible to manage a team. -Responsible on getting and following up with clients accounts of different sectors. -Responsible of Market Visits of HR, learning, Training Departments. -Sell Trainings. -Consult and customize specific trainings and Programs depending on the needs of the client. -Prepare events and trainings from A to Z.
Senior Brand Ambassador/Assistant Manager
at Qatar Luxury Group/ Qatar Foundation
February 2013 - September 2014
Baladīyat ad Dawḩah
• Along with my team, took in depth charge of preparing in the pre-opening and opening of a luxury high end boutique QELA that opened in Qatar’s most upscale areas. • Undergone extensive training of understanding the proper luxury and right handling of couture, leather goods, shoes and jewelry. • Overlooked various tasks to ensure highest standards and quality are met compared with other established high end brands. Delivering an excellent customer service • Worked extensively with: 1) The retail team / boutique manager to ensure proper operational space management & optimal sales results. 2) The VM department on developing their VM Guidelines.
Delicacies and Gourmet Brand Manager at Godiva Chocolatier
at Abu Issa Holding--Blue Salon
March 2011 - February 2013
Baladīyat ad Dawḩah
• Initiate and Maintained records of the brand sales performance against the planned budget along to the brand performance vs. direct competitive brands. • Went from opening 1 boutique to 6 boutiques in Qatar and GCC area • Monitor the distribution effectiveness along the sales compliance. • Lead and directed a team of 16 where I overlooked and drove their results to success. • Head charge of all special events operations to ensure excellent customer service. • Liaising with: 1) The head office in Belgium directly to co-plan and implement the marketing platforms. 2) Advertising Agencies to ensure the planned advertising are carried out correctly. From a Boutique perspective: • Overlooked the boutique space making sure the footage is maximized to its potential. • Developing the training module and heading the staff coaching program. • Overall management and placement of stock, making sure that the visual guidelines are being adhered to in accordance to Belgium.
Brand & Boutique Manager
at Cocoa Delices Chocolaterie
July 2008 - March 2010
• Heading the team to successfully launch and open the brand’s first branch in Canada. • Ensuring all expenses meet the planned budget, along to all shipments and orders are delivered in a timely manner. Key Achievement: • Boutique opening covered in over 13 local publications and 3 international titles. • Within the first 2 month of the boutique’s opening sales grew 48%. • Managed to obtain over 8 retained corporate deals that led to us achieving our first year budget. • Took care of all events and exhibitions.
Import - Export Coordinator
at Aldo Group
March 2008 - November 2009
• Validating all merchandise ordered for Canada, US & UK markets in terms of costs, quality and description. • Dealing with customs in Canada, USA and the UK. • Working closely with purchase order Administrators, Buyers and Suppliers. • Validating almost 8000 POs a month, depending on the season.
bachelor of commerce
at Concordia University
2004 - 2008 (4 years) Québec
Knowledge and keywords