With over 10 years of international experience.
Most of my experience is found among my work as a Brand Manager/ Operations Client Relationship Manager.
Currently looking for a new and challenging opportunity; one that will make best use of the passion and knowledge in the GCC

Experience

  • Retail Store Operations Manager

    at Fattal Group

    May 2018 - at Present

    Beyrouth

    -Manage a team of 21 indoor sales ladies for all Intimi Lingerie Boutique and Calvin Klein Underwear and drive them to achieve their KPIs. (schedule, daily work, sales, customer service and appraisals) – Participate in the buying sessions–Undergo trainings for the BA’s on a weekly basis on all brands available. –Responsible of achieving monthly targets in each boutique. –Follow-up on transfers,receiving of goods,inventory,logistics. –Responsible of the Visual Merchandising of 8 boutiques

  • Sales Manager

    at Azkatech

    October 2017 - April 2018

    Beyrouth

    -Meetings with potential clients to sell Chatbots - Worked closely with engineers to built and design the chatbots based on clients needs. –Set budgets

  • Account/Client Relationship Manager

    at Mega Training and Consulting Management

    September 2014 - August 2017

    Baladīyat ad Dawḩah

    -Responsible to manage a team.
-Responsible on getting and following up with clients accounts of different sectors. -Responsible of Market Visits of HR, learning, Training Departments.
-Sell Trainings.
-Consult and customize specific trainings and Programs depending on the needs of the client. -Prepare events and trainings from A to Z.

  • Senior Brand Ambassador/Assistant Manager

    at Qatar Luxury Group/ Qatar Foundation

    February 2013 - September 2014

    Baladīyat ad Dawḩah

    • Along with my team, took in depth charge of preparing in the pre-opening and opening of a luxury high end boutique QELA that opened in Qatar’s most upscale areas.
• Undergone extensive training of understanding the proper luxury and right handling of couture, leather goods, shoes and jewelry. • Overlooked various tasks to ensure highest standards and quality are met compared with other established high end brands. Delivering an excellent customer service • Worked extensively with:
1) The retail team / boutique manager to ensure proper operational space management & optimal sales results. 2) The VM department on developing their VM Guidelines.

  • Delicacies and Gourmet Brand Manager at Godiva Chocolatier

    at Abu Issa Holding--Blue Salon

    March 2011 - February 2013

    Baladīyat ad Dawḩah

    • Initiate and Maintained records of the brand sales performance against the planned budget along to the brand performance vs. direct competitive brands. • Went from opening 1 boutique to 6 boutiques in Qatar and GCC area
• Monitor the distribution effectiveness along the sales compliance.
• Lead and directed a team of 16 where I overlooked and drove their results to success.
• Head charge of all special events operations to ensure excellent customer service.
• Liaising with:
1) The head office in Belgium directly to co-plan and implement the marketing platforms. 2) Advertising Agencies to ensure the planned advertising are carried out correctly. From a Boutique perspective:
• Overlooked the boutique space making sure the footage is maximized to its potential.
• Developing the training module and heading the staff coaching program.
• Overall management and placement of stock, making sure that the visual guidelines are being adhered to in accordance to Belgium.

  • Brand & Boutique Manager

    at Cocoa Delices Chocolaterie

    July 2008 - March 2010

    Québec

    • Heading the team to successfully launch and open the brand’s first branch in Canada.
• Ensuring all expenses meet the planned budget, along to all shipments and orders are delivered in a timely manner. Key Achievement:
• Boutique opening covered in over 13 local publications and 3 international titles.
• Within the first 2 month of the boutique’s opening sales grew 48%.
• Managed to obtain over 8 retained corporate deals that led to us achieving our first year budget. • Took care of all events and exhibitions.

  • Import - Export Coordinator

    at Aldo Group

    March 2008 - November 2009

    Québec

    • Validating all merchandise ordered for Canada, US & UK markets in terms of costs, quality and description. • Dealing with customs in Canada, USA and the UK.
• Working closely with purchase order Administrators, Buyers and Suppliers.
• Validating almost 8000 POs a month, depending on the season.

Education

  • bachelor of commerce

    at Concordia University

    2004 - 2008 (4 years) Québec

Languages

  • English Native

Hives