Experience

  • Restaurant Operations

    at Uber Eats

    January 2019 - at Present

    Dubayy

    As part of Restaurant Onboarding, my main goal was to activate accounts on the Uber Eats app as quickly as possible, while adhering to our KPI’s & processes. I work directly with Key Account Managers & Enterprise Restaurant Partners. A few of my responsibilities included but were not limited to, Operations Support, Account Management, maintaining relationships with various internal & external stakeholders, Process building, management & execution.

  • Marketing Coordinator/CRM

    at Jacobsons Direct Marketing

    September 2016 - September 2018

    Dubayy

    A brief description of my duties includes support to the sales & marketing department, operations department, and the executive office. I am also responsible for Project Management , Client Relationship Management & Account Management. Some of the clients I worked with are: • BMW • FCA (Fiat Chrysler Automobile) • Ferrero Rocher

  • Event Organizer

    at EKTT Events

    February 2015 - September 2016

    Dubayy

    As Event Organizer, my duties included but were not limited to, coordination with vendors & suppliers, recruitment of support staff, training of support staff, time management, planning and forecasting. Some of the events I worked are: Standard Chartered Corporate Team Building Sport International Congress for Joint Reconstruction Gitex Shopper Spring Edition

  • Restaurant Operations Manager

    at Ocean Star Catering Services LLC

    April 2012 - April 2016

    Dubayy

    As Manager of Operations, my daily duties included ensuring only the best quality ingredients enter the restaurant, training & motivating my staff, maintenance of sales, purchase & expense records & always striving to give the best customer satisfaction. Some of my key achievements included:  Weekly corporate orders from clients such as Emirates HQ, Gulf News & Commercial Bank of Dubai  Catering for 200 people with live cooking successfully multiple times.  Establishing and growing in the market to a point where no introduction is required.

  • CSR/ Team Leader

    at BPO Sector

    May 2010 - March 2012

    Mumbai - Mahārāshtra

    During my time as a college student, I worked with various companies as a Customer Care Representative and later got promoted to the position of Team Leader. I have worked both as an Inbound & Outbound agent for these call centers. The companies were as follows:  Barclays Bank Fraud Department – Inbound + Team Leader  Sitel Customer Care Department – Inbound  American Express Collections Department – Outbound  Tech Mahindra (3) Retentions Department – Inbound

Education

  • Hotel Management

    at College

    2010 - 2012 (2 years)

Languages

  • Arabic Elementary

Hives