More than five years of experience in Customer Service and Sales oriented positions dealing with a wide range of challenging situations on a daily basis have granted me the opportunity to develop some valuable interpersonal and communication skills.
International Enrolment Advisor
at Laureate Online Education
October 2015 - at Present
- Achieve and exceed enrolment goals and other enrolment metrics; - Contribute to the growth of the business and to new student enrollments by assessing potential applicants and determine if they are qualified to apply and enroll in various academic programs; - Use a consultative sales approach to guide and support prospective students through the enrolment process; - Keep accurate records and follow organizational policy to maximize business opportunities; - Receive and follow-up on potential students via phone, email, and direct mail student inquiries relating to obtaining advanced degrees; - Build rapport and provide guidance for students interested in obtaining a degree or certificate program based on prospective student desired goals or career interest;
Account Manager Spain
May 2015 - October 2015
-Identifying and prospect new hot leads so TravelBird can promote the most unique and diverse deals -Negotiating the best rates, commission percentages and added extras to maximise your personal -revenue; -Contracting new measure providers - from touroperators to travel advisors; -Establishing, developing, maintaining and expanding client portfolios; -Visiting clients in your region in order to establish long term relationships; -Monitor TravelBird’s competitors on a daily basis to ensure that you are one step ahead in deal structure, pricepoints and locations; -Handling the whole process from A-Z including administrative tasks.
July 2014 - February 2015
- Providing support to hotels or Booking.com BV in building the webpage for hotels and/or maintaining hotel information on the Booking.com website. - Verify that the website has accurate information on hotels and pictures of newly registered hotels. - Delivering training to new hotels on how to use Booking.com’s extranet and rates & availability system. - Advise hotels regarding their webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials and promotions. - Providing hotels with information and advice by mail and email, including follow-ups. - In consultation with the Account Managers, provide information support to Booking.com for new hotels.
Account Manager Italy
December 2013 - June 2014
-Managing a portfolio of 130 hotels of one part of Italy (Venice and provinces). - Negotiation of rates and promotions - Analysis of competition - Provide statistics to hotels (stayed commission, rooms sold per night, number of cancellations...) - Control the exposure of hotels on online sales channels - Planning and development of the content of Newsletters -Check and analyse statistics in the control room and follow up. -Inbound calls per day: 30 / outbound calls per day: 40 -Email communication daily.
at Hoteles en UK, Spain and Italy
July 2009 - November 2013
-Provide the highest quality guest accommodations and services is the main job of a hotel duty manager. -Hire, train and supervise quality personnel to work in all departments, including front desk operations, reservations, guest relations and housekeeping. -Develop promotional and marketing plans to increase business and create a favourable image in the community. - Prepare budgets and revenue projections for upper management review and feedback. -Worked since the Hotel opening. -Operating switchboard and directing calls appropriately. -Dealing with and resolving customer complaints. -Managing group bookings for conferencing, the restaurant and accommodation. -Dealing with extranets, open and close dates. -Provide concierge service to the guests: manage restaurants bookings, visits, tours, transfer…
at Instituto Americano
2016 - at Present (4 years)
Hospitalyty Management Master's Degree
2008 - 2009 (1 year) Bizkaia
Tourism Bachelor's Degree
at Deusto University
2005 - 2008 (3 years) Bizkaia
Knowledge and keywords