Experience

  • Vice President, Delivery and Operations

    at The Hangar - Omnicom Group

    May 2018 - at Present

    Provincia de Heredia

    Direct manager of Head of Technology, Head of Program Delivery, Head of QA, owner of Global Flex Development Team and work with other Worldwide VPs and C level on global strategy, mission, and vision. Main owner of ensuring flawless enterprise delivery, global processes, efficient global resource allocation, project financial sanity, client satisfaction and company’s process baseline continuous improvement and metrics. A key player in promoting and supporting company’s culture, values and talent development. Processes definition, analysis, supervision. Best Practices, and Coding Standards Quality Assurance. Research and Development KPIS and Metrics. New Business Opportunities Support to other areas such as: Finance, Call Center, and Operations Achievements: Delivery Department (PM, QA, Tech) creation, evaluation, career development and path, metrics, processes, standards, roles and responsibilities. Global strategy for Delivery (India, Costa Rica, Mauritius).

  • Regional Product Director and Director Of Technology

    at COINCA Telematics (BAC Credomatic)

    October 2015 - April 2018

    Provincia de San José

    In charge of: Technical Project Management, Software Development and QA, IT Infrastructure, GPS and Technical, Regional Commercialization & Sales. Processes definition, analysis, supervision. Best Practices, and Coding Standards Quality Assurance. Research and Development KPIS and Metrics. New Business Opportunities Support to other areas such as: Finance, Call Center, and Operations Achievements: Software Development Department Re-Organization (Agile). Technical Department Re-Organization and Quality Processes Implementation. Commercial Department Creation. Business KPIs Implementation. HR Department Training and Processes formalization

  • Technical Consulting Manager

    at B&T Consulting Group

    August 2014 - October 2015

    Provincia de San José

    IT Department Manager (Software, QA and Infrastructure) Development Performance Improvement & Standardization New Business Opportunities Manages the strategic aspects of large engagements and mitigates any risk Client Management (Global – US, Latin America, Europe, Asia) Financial Metrics for Technical Consulting Department Achievements: Major Accounts Stabilization. Software Development Department Re-Organization (Agile) and Quality Processes Implementation.

  • Technical Director and Engagement Manager EX2

    at EX2 - Outcoding Solutions

    June 2011 - August 2014

    Provincia de San José

    Client Management and New Business Opportunities. Overall Development Supervision. Project Management Department Manager. Continuous Improvement and Metrics. Achievements: Major Accounts Stabilization. Software Development Department Creation and Quality Processes Implementation. New Accounts Incubation. Software Development Career Path Implementation

  • Subject Matter Experts Director

    at avVenta Worldwide (Accenture)

    July 2007 - March 2011

    Provincia de Heredia

    Support to HR, Sales, Recruiting: Job Descriptions, Interviews, Carrier Path, Level Upgrades Assessments, Training, Project Estimations, Client Technical Presentations, Processes Definition and Improvements. Sales Support: Business analysis, new business opportunities, client’s solutions strategist, requirements gathering, formal documentation, client’s proposals, presentations and project documentation. Proposals creation: Budget calculation, Team make up, project plan definition, risk analysis, effort estimate team coordination, scope and assumptions. Achievements: Subject Matter Experts Team Creation. Software Development Department Standardization. Best Practices Bible and Software Development Career Path Implementation.

  • Senior Oracle Consultant and Project Manager

    at Central America Computer Systems (Oracle Gold Partner)

    November 2006 - July 2007

    Provincia de San José

    Senior Oracle Consultant and Project Manager

  • IT Database Support Specialist Level 3

    at Intel

    July 2005 - November 2006

    Provincia de Heredia

    Virtual Factory Chairperson. (Leading a worldwide Technical meeting - China, Malaysia, USA and CR. IT Department Safety Coordinator (400 people), in charge of IT Management indicators.

Education

  • Digital Strategies for Business: Leading the Next Generation Enterprise

    at Columbia University

    2019 - at Present (1 year)

  • MBA Finance

    at ULatina University

    2017 - at Present (3 years)

  • Advance Data Mining. R Programming

    at Promidat

    2016 - 2017 (1 year)

  • Six Sigma Black Belt

    at PXS

    2016 - 2017 (1 year) Provincia de San José

  • Six Sigma Black Belt 

    at PXS

    2016 - 2017 (1 year) Provincia de San José

  • PMI - PMP - Prince SCRUM Project Management Specialty

    at Technological Institute (TEC)

    2010 - 2011 (1 year) Provincia de San José

  • PMI - PMP - Prince SCRUM Project Management Specialty 

    at Technological Institute (TEC)

    2010 - 2011 (1 year) Provincia de San José

  • SCRUM Master Certification

    at SCRUM Institute

    2010 - 2010 (1 year) Provincia de San José

  • SCRUM Master Certification 

    at SCRUM Institute

    2010 - 2010 (1 year)

  • BS. Computer Science

    at University of Costa Rica

    2000 - 2004 (4 years) Provincia de San José

Languages

  • Spanish Native

  • English Negotiation

Followers (1)

Hives