Experience

  • Duty Manager

    at Apex City of London Hotel

    December 2018 - August 2019

    London

    • Overseen overall operations,visited all departments and discussed any issues/tasks with the HODs • Supervised day-to-day operations and delegated tasks to a front desk team of 20 people • Dealt with all high level customer complaints and issues to ensure outstanding customer service and problem resolution • Conducted screening and interviews of new department recruits then trained and mentored individuals on receptionist, supervisor and manager levels • Prepared reports and presented result at the daily Operation Meetings • Reported and resolved any and all incidents, accidents directly or indirectly affecting guests, employees • Closed Front Office Rota daily online to ensure correct monthly salary calculations • Monitored premises, screened visitors, updated logs and issued passes to maintain security • Covered Assistant Front Office Manager position from January to May 2019

  • Night Manager

    at Apex City of London Hotel

    December 2017 - December 2018

    London

    • Tended to any outstanding guest issues before the end of the day • Handled the outbooking procedure on days of overbooking, balanced room types • Lead a team of 5 night front desk agents and helped to resolve issues arising during shifts • Replied to quest reviews on Online Travel Agent extranet sites • Dealt with house issues - for example: electricity cuts, leaks, server issues, maintenance issues in rooms • Monitored security in the whole hotel and represented General Manager • Run Night Audit and prepared all reports of the business day • Followed up on no shows, next day arrivals and late cancellations • Handled Banking and PDQ reconciliations, house accounts, took batch payments • Supervised Night-In-Room-Dining service and handled postings and voids on ZONAL system • Created sale packages for special occassions that later became advertised and generated extra revenue of around £1000/month

  • Reception Shift Leader

    at Apex City of London Hotel

    June 2017 - December 2017

    London

    • Supervised the receptionists and porters on shift, delegated tasks, ensured all individuals time management skills improved • Allocated rooms on the day in the most optional manner and checked arrivals for next day • Actioned upgrades or special requests for early or late check in/out through NOR1/Oaky then manually editing reservations accordingly in OPERA • Served as Guest Service Manager and assisted with ticket and attraction bookings, arranged transportation and dealt with special occasion preparations in guest rooms

  • Receptionist

    at Apex City of London Hotel

    June 2016 - June 2017

    London

    • Assisted guests during check in and check out procedure, resolved less serious customer complaints • Provided detailed and accurate information about the hotel’s services, dining and leisure facilities, charges, travel directions and upcoming events • Actioned incoming mails and calls or routed them to relevant personnel without delay whenever it was necessary • Kept reception area clean and neat to give visitors a positive first impression

  • International Management Trainee

    at Shenzhenair International Hotel

    October 2015 - March 2016

    Guangdong Sheng

    • Represented the hotel as first point of contact with guest in a neat and welcoming way • Took care of daily reports, prepared and distributed welcome amenities and rooms for VIP guests • Attended promptly to customers’ inquiries and assisting them with their needs, complaints • Received cross training in Maintenance, Call Center, Food and Beverage and Housekeeping Departments

  • International Management Trainee

    at Haikou Marriott Hotel

    April 2015 - October 2015

    Hainan Sheng

    • Provided English and Upselling skills training to the front desk staff • Took care of the Mobile Guest Service (Mobile Check-In) Application • Assisted the Front Office Manager with specific tasks • Assembled and guided a team during a 6-round-long interational, online competition • Received cross exposure in Food and Beverage, Housekeeping, Guest Services and the Executive Lounge departments

Education

  • Bachelor degree in Economics

    at University of Szeged

    2009 - 2014 (5 years) Csongrád megye

  • High School Diploma

    at Táncsics Mihály Secondary Grade School

    2005 - 2009 (4 years) Bekes County

Languages

  • German Conversation

  • English Negotiation

  • Hungarian Native

Hives