Experience

  • Tour Operations Manager

    at Mad Goat

    January 2016 - July 2019

    Województwo Dolnośląskie

    • Organized custom-made tours in Scotland for high-end clients (inc. corporate clients) from all over the world • Arranged various types of holidays including luxury tours, adventure trips, city breaks, city walking tours and corporate trips (for groups ranging from 2 to 300 people) • Maintained close relationship with clients, understanding and fulfilling all their needs and travel requirements • Developed relationships with leading boutique activity providers • Selected and negotiated best rates and contract conditions with various attractions and transport providers as well as DMCs, OTAs, hotels and restaurants • Managed bookings, invoices, passport, visa, ticketing, hotel and transportation services • Managed the websites with up to date content and information on the trips being sold • Monitored travel industry trends, developed and executed company’s expansion strategy • Led groups of international travelers across Scotland

Education

  • BA(Hons)

    at Napier Unversity

    2006 - 2009 (3 years) Edinburgh

Hives