Seasoned people and process manager and qualified teacher with DUO accreditation with passion for education. Internationally educated with high EQ and high cultural sensitivity.

Experience

  • Programme Manager

    at EF Education First

    January 2019 - at Present

    Provincie Noord-Holland

    Overseeing the implementation of face to face & virtual language course projects within the corporate sector. Working with global fortune companies in the Netherlands and Belgium. Academic quality control, recruitment, training and management of faculty as well as contracting and invoicing. Responsible for planning, language proficiency assessments, overall seamless operational delivery of language training and post implementation quality review.

  • Manager- Admissions Services- UK partners

    at Laureate International Universities

    March 2017 - January 2019

    Provincie Noord-Holland

    Global CRM Operations Manager and Project Lead working across 6 countries, 2 regions/4 continents. • International People Manager - recruitment, coaching & talent development, performance management, performance management, contract extensions, terminations, conflict management. • B2B & B2C training global sales teams and external recruitment agencies – design & delivery. • One-on-one performance coaching. • Partnership development supporting 3 Laureate Partner Universities. • Responsible for the quality control internal and external as part of profit growth strategy for the business. • Project Lead and product owner for optimizing processes and systems operations for external user experience and stakeholders: performance management, database management and systems management tools - redesigning, upgrading, training, implementing and integrating- Salesforce, Banner, SharePoint. • Design, implementation and management of admissions dashboards and reporting system.

  • Team Lead, People & Operations, Admission Services

    at Laureate International Universities

    May 2013 - March 2017

    Provincie Noord-Holland

    Day to day management of the international team of admissions specialists supporting 3 Laureate Partner Universities - recruitment, coaching & talent development, performance management, contract extensions, terminations. • Overseeing process implementation of the admissions process and quality control on behalf of the partners. • Project SME in implementation and management of the operational database. • Overseeing training activities for the sales (enrollment teams) on behalf of admissions.

  • Admissions Coordinator

    at Laureate International Universities

    March 2012 - May 2013

    Provincie Noord-Holland

    Implementing and maintaining the quality of the admissions process on behalf of Laureate for programmes offered by Laureate partners: The University of Liverpool, University of Roehampton and Glion Institute of Higher Education. • Training enrolment department staff on the requirements of each programme, evaluation of international credentials. • Quality management and selection of suitable candidates for Masters and Doctorate programmes across schools and disciplines and evaluation of international credentials

  • Enrolment Advisor

    at Laureate International Universities

    September 2008 - February 2012

    Provincie Noord-Holland

    Assessing the academic and financial eligibility of prospective applicants interested in applying for Master or Doctorate programmes with the University of Liverpool through consultative sales approach. • Coaching and guiding prospective students on their path to graduation • Responsible for the overall management of the customer database.

  • Teacher of English as a Foreign Language

    at Teaching experience- various

    January 2006 - September 2008

    Województwo Śląskie

    Teaching English

Education

  • Master of Science in Applied Psychology

    at University of Liverpool

    2012 - 2016 (4 years)

  • Bachelor of Arts in English Philology ( Teaching English as a Foreign Language)

    at Silesian School of Economics & Languages

    2002 - 2005 (3 years) Województwo Śląskie

Knowledge and keywords

Languages

  • Dutch Native

Hives