Experience

  • PMO, PM manager

    at Jastrzębska Spółka Węglowa

    September 2018 - at Present

    Województwo Mazowieckie

  • Project Manager

    at PKN Orlen S.A.

    May 2013 - February 2018

    Województwo Mazowieckie

    Sales effectiveness and development in Orlen Capital Group – inhouse consulting; PKN Orlen S.A. Managing strategic for PKN Orlen Capital Group projects. (Prince2, PMI) Among others: • non-fuel sales strategy at petrol stations. 20 convenience store introduction to fuel station; Delikatesy Centrum, Tesco; • developing new concept of food services for gas stations - Stop.Cafe • aviation fuel strategy in Capital group; entering aviation business in Czech; logistic cooperation with airports • introduction of new fuels in retail; • business analysis with feasibility study for new petrochemical products • provide training “basics of communication” • mentoring-coaching program

  • Master Trainer

    at PKN Orlen S.A.

    October 2011 - April 2013

    Województwo Mazowieckie

    Managing training team and process for retail network of 1700 petrol stations. • Managing and developing a team of (14-21) internal trainers • tailoring training process for retail network sales (~16000 people) • introducing e-learning in the area of retail sales • improvement and implementation of tools and standards of customer service for retail network

  • Product Manager

    at PGE Polska Grupa Energetyczna SA

    February 2011 - September 2011

    Województwo Mazowieckie

    Retail Customer Service Strategy project management  Analysis, benchmarking and project planning : CRM sales support, customer service, corporate web site.

  • Client Training Executive

    at Reuters

    July 2005 - October 2010

    Województwo Mazowieckie

    Provide training to clients; preparation and implementation of new courses  Customer Relationship Management  Training for new employees of departments Help Desk and Client Training  Preparation of a training strategy for small customers;  Preparation of the PR strategy for the department Client Training.  Client support with optimal use of Thomson Reuters data in information products;  Managing client relationships;  Handling clients' queries on Reuters's products;

  • Customer Support Assistant

    at Reuters Europe S.A. Oddział w Polsce

    July 2004 - July 2005

    Województwo Mazowieckie

    help desk

Education

  • Change Management Foundation

    at APMG international

    2019 - 2019 (1 year) Województwo Mazowieckie

  • PRINCE2 Practicioner

    at Asseco

    2018 - 2018 (1 year) Województwo Mazowieckie

  • Prince2 Practicioner

    at Asseco

    2018 - 2018 (1 year)

  • Coach

    at Koźmiński

    2012 - 2013 (1 year)

  • International Relations

    at Warsaw School of Economics

    2001 - 2004 (3 years) Województwo Mazowieckie

Languages

  • English Negotiation

  • French Elementary

  • Polish Native

Hives