Experienced Receptionist with a demonstrated history of working in health care industry and a language center. Skilled in Research, Intercultural Communication, English, Microsoft Excel, Outlook and Management. Strong administrative professional studied from Our Lady of Fatima University.
Customer Service Representative (Under 6 months Probation)
at Saudi German Hospital Dubai
September 2019 - February 2020
Responsible patient registration in the computer, invoicing and collection of counter cash payment. Accommodates and answers all patient queries in a professional manner, Controls and accounts for cash receipts in the Receptions and before ending shift, remits it to Finance Department with complete documentation following standard practice of Accounting system. Daily contacts with doctors and nurses in clinical areas to give information or specific endorsement regarding patients. In contact with co-staff within the department for work collaboration. Greet patient and guests in the Reception counter and assists them according to the needs (i.e. refer to service are as requested) Cosmetrix Plastic Surgery Center o Booking appointment for Aesthetician and Plastic Surgeon and Surgeon. o Provides service offer from department such as discounts, promotion and surgery packages.
at Kings College Hospital London
August 2014 - September 2019
Meet and greet patients and visitors, ushering patients, answering queries about services in the clinic, handing out literature, first response for patient feedback. Provide an efficient registration, booking and pre–registration service, ensuring that the minimum date set requirement is asked for verified and entered at the time of attendance. Preparing monthly report for the promotion tracker, survey, and website inquiry; making sure it’s ready for the admin meeting and sending the report to the Front office manager and Marketing Manager. Super user for software system Cerner. In charge of consultant schedule when Front office manager absence. Keep track of weekly patient census statistic, making sure it’s ready for the admin weekly meeting and sending report to Clinic Director and IT Application Specialist. If necessary, do carry out the additional tasks assigned by the Front Office Manager, Marketing Manager, and Clinical Director.
Front desk officer / Secretary
at Berlitz Language Center
March 2008 - August 2014
Responsible for assisting in the smooth day-to-day operation of a busy language center, Take phone inquiries from a prospective customer and convert them to appointments. Customer service, ensuring customers and teachers satisfaction and the first level of resolving problems and conflicts situations. Prepare pedagogical / progress cards for the following day’s lessons, type up the schedule for following day’s lessons, put pedagogical/progress cards holders for each teacher, post room allocation chart. Assist the LCD (Language Center Director) and give them proper information about student Work accurately on a daily basis with the Language Center Management System (LCMS). Post data accurately into the computer regarding the status of student fee payments, inform students when their balance is low, confirm renewed student contracts and collect cash from students.
Bachelor of Science in Nursing (4th yr Undergraduate)
at Our Lady of Fatima University
2002 - 2006 (4 years) Central Luzon
Secondary High School
at Francisco Homes Laarning Academy
1997 - 2001 (4 years) Central Luzon
Knowledge and keywords