Experienced Receptionist with a demonstrated history of working in health care industry and a language center. Skilled in Research, Intercultural Communication, English, Microsoft Excel, Outlook and Management. Strong administrative professional studied from Our Lady of Fatima University.

Experience

  • Customer Service Representative (Under 6 months Probation)

    at Saudi German Hospital Dubai

    September 2019 - February 2020

    Dubayy

     Responsible patient registration in the computer, invoicing and collection of counter cash payment. Accommodates and answers all patient queries in a professional manner, Controls and accounts for cash receipts in the Receptions and before ending shift, remits it to Finance Department with complete documentation following standard practice of Accounting system.  Daily contacts with doctors and nurses in clinical areas to give information or specific endorsement regarding patients. In contact with co-staff within the department for work collaboration.  Greet patient and guests in the Reception counter and assists them according to the needs (i.e. refer to service are as requested)  Cosmetrix Plastic Surgery Center o Booking appointment for Aesthetician and Plastic Surgeon and Surgeon. o Provides service offer from department such as discounts, promotion and surgery packages.

  • Patient Administrator

    at Kings College Hospital London

    August 2014 - September 2019

    Abū Z̧aby

     Meet and greet patients and visitors, ushering patients, answering queries about services in the clinic, handing out literature, first response for patient feedback.  Provide an efficient registration, booking and pre–registration service, ensuring that the minimum date set requirement is asked for verified and entered at the time of attendance.  Preparing monthly report for the promotion tracker, survey, and website inquiry; making sure it’s ready for the admin meeting and sending the report to the Front office manager and Marketing Manager.  Super user for software system Cerner.  In charge of consultant schedule when Front office manager absence.  Keep track of weekly patient census statistic, making sure it’s ready for the admin weekly meeting and sending report to Clinic Director and IT Application Specialist.  If necessary, do carry out the additional tasks assigned by the Front Office Manager, Marketing Manager, and Clinical Director.

  • Front desk officer / Secretary

    at Berlitz Language Center

    March 2008 - August 2014

    Abū Z̧aby

     Responsible for assisting in the smooth day-to-day operation of a busy language center,  Take phone inquiries from a prospective customer and convert them to appointments.  Customer service, ensuring customers and teachers satisfaction and the first level of resolving problems and conflicts situations.  Prepare pedagogical / progress cards for the following day’s lessons, type up the schedule for following day’s lessons, put pedagogical/progress cards holders for each teacher, post room allocation chart.  Assist the LCD (Language Center Director) and give them proper information about student  Work accurately on a daily basis with the Language Center Management System (LCMS).  Post data accurately into the computer regarding the status of student fee payments, inform students when their balance is low, confirm renewed student contracts and collect cash from students.

Education

  • Bachelor of Science in Nursing (4th yr Undergraduate)

    at Our Lady of Fatima University

    2002 - 2006 (4 years) Central Luzon

  • Secondary High School

    at Francisco Homes Laarning Academy

    1997 - 2001 (4 years) Central Luzon

Languages

  • English Conversation

  • Tagalog Native

Hives