Experience

  • Logistics Manger / Administrative duties/ Lead Customer Svc. Rep. / Data Entry

    at Ardex Labs Inc.

    August 2009 - January 2014

    Pennsylvania

    • Supported 33 Salesman and their requests/ I was not a salesman I was just their support from our main office. • Handle all logistics • Order entry of 55 gallon drum orders and distributor orders. • Entered pricing and invoiced all orders for Distributors, drums orders and UPS orders • Tracked all distributor orders • Handled all billing disputes / Credits / Collections/ payments • Entered stock orders daily for our sales team. • Researched and resolved customer issues with orders. • Would investigate and find customer who did not pay their invoices.

  • Logistics Manager/ Lead Customer Rep / Assistant Manger

    at DII Attachments ( Formally Ingersoll Rand )

    January 2006 - February 2009

    Pennsylvania

    • Lead customer services representative for over 200 dealers in US, Europe & Puerto Rico. • Over saw all shipments in and out of our facility by air or sea • Handled up to 10 air freights per week and 6-7 sea containers per month • Worked with the company’s broker to ensure all shipments were done in a timely manner • Prepared all customs documents • Participated in special projects to make sure international manufactures were filling out the documents correctly for US Customs . I worked closely with the Vice President of my division to make sure procedures were followed by everyone that worked in my division. Tracked all orders from all vendors domestic & international • Ordered parts from vendors and made sure they were paid on time • Handled over 70 calls per day from customers & vendors • Designed & implemented the filling system for the Tarmac division • Helped customers find parts in the diagrams of all the Tarmac Hammers.

  • Logistics Manager / Lead Customer Service Representative

    at Retsch Inc.

    January 2005 - November 2006

    Pennsylvania

    • Customer service representative for all of our dealers in US, Europe and South America • Shipped Milling Machines & parts internationally • Handled 70-80 calls a day • Handled purchase order and shipping problems • Handled all customs documents for all goods leaving the country • Ordered parts from company’s vendor in Germany • Handled collections , credit applications • Helped customers find parts in the diagrams of all of our machines

  • Facilities Coordinator

    at Facilities Solutions

    March 2003 - November 2005

    Pennsylvania

    • Developed and maintained contractor and vendor database for United States and Canada • Developed reporting standards for national accounts • Issued all client purchase orders • Tracked project schedule and reported weekly progress to facility managers • Processed invoices for contractors and national accounts • I set terms and made sure our company was paid on time.

Education

  • Common GPA 2..5

    at George Washinton HS

    1992 - 1995 (3 years) Pennsylvania

Languages

  • English Native

Followers (3)

Hives