• Sr. customer services rep

    at RAK Bank in - Dubai

    December 2016 - at Present


    •Determine customer needs and provide appropriate solutions through relationship building Communication Skills. •Resolve conflicts and manage customer expectations. •Take ownership of each customer call while empathizing and prioritizing customer needs. •Engage in an interactive dialogue with customers through active listening Problem-Solving Skills. •Approach problems logically and with good judgment to ensure the appropriate customer outcome. •Document customer account activities thoroughly and concisely. •Abide by all applicable regulatory and department practices and procedures. •To be ready with any inquiry for the customer about the bank process, procedures, terms, conditions, services, and products to give the customer a higher level of the service without impacting the quality standards. •Cross-sell the bank's products and services and escalating the customer request for any of the bank products to the concerned units and ensuring that the customer got the proper help


  • BBSA

    at Amideast

    2010 - 2010 (1 year)

  • B.Sc of Commerce

    at Zagazig University

    2005 - 2009 (4 years) Muḩāfaz̧at ash Sharqīyah


  • Arabic Native

  • English Negotiation