Experienced Hospitality Professional


  • Cluster Assistant Reservations Manager

    at IHG

    October 2017 - October 2019

    Abū Z̧aby

     Implemented the Up-selling program to increase revenue and create competition among the team who became top up-sellers repeatedly  Trained the team members and enhanced their skills  Optimized revenue (Pickup reports, STR) and enhanced current business practices in order to consistently deliver improved levels of profitability


  • Bachelor

    at EGOTH

    2000 - 2004 (4 years) Muḩāfaz̧at al Iskandarīyah

Services offered

  • Problem Solving & Customer Satisfaction

    Problem Solving & Customer Satisfaction


  • Arabic Native

  • English Negotiation