Proven talent for aligning organizational objectives with established information technology paradigms to achieve maximum operational impacts with minimum resource expenditures.

Experience

  • Senior IT Support Engineer

    at CONSOLIDATED CONTRACTORS COMPANY

    February 2019 - at Present

    Astana Qalasy

    Perform server installation and troubleshooting in a Windows environment. Apply antivirus patches, software deployments, and Windows updates for 600+ computers. Direct backup/restore using Symantec Backup Exec 20.4. Deliver advanced end-user support for escalated issues and inquiries. Assigning tickets to other IT staff according to responsibilities using manageengine opmanager.

  • IT Support Engineer

    at CONSOLIDATED CONTRACTORS COMPANY

    January 2014 - February 2019

    Attica

    Oversaw troubleshooting, installations, and tuning SCCM 2012 infrastructure for 7k+ computers. Coordinated installation and maintenance of all systems within a client’s digital environment. Built, configured, and troubleshot server and desktop hardware. Ensured accurate data storage, full availability, and backup integrity. Implemented anti-spam and virus protection for company emails.

  • IT Support Engineer

    at CONSOLIDATED CONTRACTORS COMPANY

    January 2011 - January 2014

    Abū Z̧aby

    Engaged with end users to determine software/hardware needs and provide timely support. Supervised and directed other IT staff, including technicians. Collaborated with other departments, organizations, and IT staff to drive project completion. Created user accounts on company servers; executed necessary backups to ensure that company systems were secure and updated.

Education

  • Bachelor of Science (B.S.) in Information Technology

    at LEBANESE INTERNATIONAL UNIVERSITY

    2006 - 2010 (4 years) Beyrouth

Languages

  • Arabic Native

  • English Negotiation

Hives