Experience

  • COLLEGE ADMINISTRATOR

    at MEDIC ED CONSULTANT SDN BHD

    March 2019 - at Present

    Kuala Lumpur

    · Demonstrate educational programs, plans and products offered. · Engage with potential students to understand their current situation, needs and desired outcome in pursuing their career by consulting them on suitable programs as well as guiding them through the enrolment process. · Maintain and manage records, reports and documentation. · Consult and provide advice, guidance, and information on admission/enrolment requirement to prospective and existing students on courses offered by the Universities · participate in sales and marketing events such as talks, education/school fairs. workshop, and other promotional and marketing events. · Maintain consistent contact with students throughout the enrollment process, such as collecting required documents, assist in visa application, arranging university interviews with students. · Managing and follow up assigned leads through calls and in person. · Perform other related duties during working hours.

  • OUTLET MANAGER

    at APEX PAL MALAYSIA SDN BHD

    October 2018 - February 2019

    Kuala Lumpur

    · Overall responsible for smooth operations and profitability of the assigned restaurant. · Provide mentoring, coaching and direction to the restaurant management team to maximize long term sales and profit potential of the assigned restaurant. · build a positive relationship with restaurant management team in ensuring business goals are met. · Ensure staff/crew understanding of restaurant operating standards and service quality. subsequently build commitment and ultimately ensure adherence to the quality, service, ambiance and value guidelines as well as relevant regulatory requirements. · Assist inventory check of operating equipment, inspect physical condition of all furniture and decoration in store. Maintain the security of float, cash equipment, stock and maintenance of the premises. · Review and complete accurately daily/weekly/monthly report. · Handle guest complaints effectively and provide satisfactory follow up.

  • MANAGEMENT ASSISTANT

    at MAJOR DELUXE SDN BHD

    July 2018 - October 2018

    Kuala Lumpur

    · Establish guest service standards, meeting the needs of the target market, in line with the operating concept of Food & Beverage teams. · Review and revenue and expenses statement with cashiers and maximizes profitability of the restaurant by increasing turnover and controlling cost. · Prepare staff schedule as per need, ensuring restaurant team prepare for service. · Assist inventory check of operating equipment, inspect physical condition of all furniture and decoration in store. · Handle guest complaints effectively and provide satisfactory follow up.

  • ADMINISTRATION EXECUTIVE

    at FTR INTERNATIONAL ACADEMY

    February 2018 - July 2018

    Kuala Lumpur

    · Worked with job seekers, assisted them with resume making, prepared the candidates for phone and personal interviews · Interviewed suitable candidates for specific roles. Conducted thorough reference checks · Researched the job market using various tools including social media, websites, attending seminars.

  • CRUISE STAFF

    at SEA CHEF CRUISES LTD

    April 2016 - February 2018

    Eparchía Lemesoú

    · Achievement: Employee of the month August 2015 · Dedication: Representative of The Crew Welfare – Since September 2017 · Ensure that all guests are served to the company standard in the Bar or Lounge areas. · Ensure that the highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas.

  • RESTAURANT STAFF

    at MIKUNI FAIRMONT

    March 2015 - November 2015

    Singapore

    · Greet and escort customers to their tables. Present menu and provide detailed information also inform about daily specials. Offer menu recommendations upon request. · Prepare tables by setting up linens, silverware and glasses, maintain tidy dining area. · Upsell additional products. Take accurate food and drinks orders, using POS ordering, software order, slips by memorization. Communicate order details from kitchen staff. · Check dishes and kitchenware for cleanliness and presentation, report any problems · Deliver checks and collect bill payments accurately. · Carry out daily briefing to review daily specials, changes on the menu and service specifications for reservations. Provide excellent customer service to guest.

  • TOUR OPERATOR

    at IRIS HOUSE HOTEL

    July 2011 - October 2014

    Pahang

    · Introduce, promote and advertise company available travel and tour plans. · Couch and organize tours/trip for customers according to their availability, comfort and needs. · Mastered exploration of the related local whereabouts. · Handle bookings for accommodations, transportation and exploration site. · Handle ticketing and guest personal details as needed. · Provide exceptional customer service accordingly to company standard.

Education

  • HOSPITALITY & CRUISE MANAGEMENT

    at GREENCITY INTERNATIONAL COLLEGE

    2015 - 2015 (1 year) Kuala Lumpur

  • CERTIFICATION

    at GREENCITY INTERNATIONAL COLLEGE

    2014 - 2015 (1 year)

  • BACHELOR OF DENTAL SURGEON

    at PENANG INTERNATIONAL DENTAL COLELGE

    2008 - 2014 (6 years) Pulau Pinang

  • FOUNDATION IN SCIENCE

    at PRESIDENT COLLEGE KUALA LUMPUR

    2008 - 2008 (1 year) Kuala Lumpur

Languages

  • English Negotiation

  • Chinese Native

  • Malay Conversation

Hives