Experience

  • B2B Sales Coordinator

    at Marks & Spencer Greece

    December 2014 - at Present

    Attica

    – Developing and managing reports for forecasting, sales trends, and monthly financial results analysis, including presentation to senior management. – Assisting with the monthly, quarterly, and annual P&L budget. – Monitoring competition, regarding pricing and commercial policies. – Nurturing long-term client relationship. – Managing the content, design and e-commerce of the website. – Measuring business metrics of success such as web traffic, abandon rate, conversion, cost per click, average basket. – Developing and executing e-commerce initiatives and promotional campaigns.

  • Internet Call Center Agent

    at OTE - Hellenic Telecommunications Organization S.A.

    October 2011 - December 2013

    Attica

    – Assisting in the installation, configuration, troubleshooting and maintenance of network connection. – Monitoring all customer inquiries and ensure appropriate and timely resolution.

  • Intern

    at ATE Bank (Agricultural Bank of Greece)

    December 2010 - March 2011

    Attica

    – Participating in the EU subsidies payments (OPEKEPE) and in the Central Service of the Import -Export Bank’s Branch network. – Assisting with portfolio management.

  • Cashier & Sales Assistant

    at Stradivarius (Inditex Group)

    September 2009 - December 2009

    Attica

    – Process sales, exchanges and refunds. – Advising & serving customers.

Education

  • MS Excel 2016 Expert

    at Door Training

    2019 - 2019 (1 year) Attica

  • E-Commerce Conference 2019

    at Boussias Communications

    2019 - 2019 (1 year) Attica

  • The Art of Successful Negotiations

    at Hellenic Management Association(EEDE)

    2017 - 2017 (1 year)

  • BSc in Economic Science

    at Athens University of Economics and Business

    2007 - 2012 (5 years) Attica

Languages

  • English Negotiation

  • Greek Native

Hives