Experience

  • Relationship Manager – Retail Banking

    at QNB Al Ahli Bank Egypt

    December 2015 - at Present

    Muḩāfaz̧at Banī Suwayf

    • Interacts with existing customers to increase sales of the bank's products and services like Loans, Credit Card, Overdraft, Individual accounts, Payroll accounts, Long and short-term investment, Insurance and savings plans, Mortgage loans, professional loans and Car loans. • Develops new business prospects business through cold calls. • Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary. • Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. • Process necessary paperwork to rebate customer service charges. • Balance customer checkbooks. • Perform customer requested research, including printing statement and check copies. • Transfer funds to cover customer overdrafts as directed by bank operations.

  • Personal Banking Sales Officer

    at HSBC Bank Egypt

    March 2011 - at Present

    Muḩāfaz̧at al Qāhirah

    • Performing customer service tasks besides direct sales tasks for personal loans and credit cards. • Interacts with existing customers to increase sales of the bank's products and services. • Develops and maintains positive relationships with banking clients through excellent customer service. • Addresses client inquiries and ensures their needs are consistently met. • Sells to a wide variety of customers in different industries or walks of life. • Finds and adapts products or product features to suit unusual customer needs.

  • Sales Speicalist

    at National Bank of Egypt

    October 2010 - at Present

    Muḩāfaz̧at al Qāhirah

    • Performs sales activities for most or all products available in diverse product lines and multiple markets. • Sells to a wide variety of customers in different industries or walks of life.

  • Personal Banking Sales Representative

    at HSBC Bank Egypt

    February 2010 - at Present

    Muḩāfaz̧at al Qāhirah

    • Develops new business prospects in specific geographic areas through cold calls. • Promotes the bank's products and services to existing and prospective clients by utilizing available resources. • Alters the sales message to highlight product benefits to different customers and circumstances. • Supports and maintains many major accounts over long periods of time and diverse circumstances. • Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.

  • B2B Marketing Specialist

    at Eddygypt Giordano for Export and Import

    November 2009 - at Present

    Muḩāfaz̧at al Jīzah

    • Recognize and reach out to clients in businesses. • Develop presentations. • Develop sales quota targets. • Demonstrate company products and solutions. • Offer free or reduced trial periods for products. • Record customer interactions in lead tracking and customer issue tracking systems. • Follow up with leads aggressively. • Solicit feedback on products and services.

  • Digital Sales Representative

    at HSBC Bank Egypt

    August 2014 - August 2015

    Muḩāfaz̧at al Qāhirah

    • Contacted customers who apply online through Bank’s website for a certain product. • Explained all products features and the needed documentation and arrange meetings. • Applied the other bank’s products Cross-selling like Loans, Credit Cards, Insurance and Saving plans depending on customer profile and after listing carefully to his needs. • Followed up with all received leads to close the deal and achieve the highest success ratio. • Organized meetings on weekly basis with Business Development Department and IT Team to advice with recommendations in regards to the leads process and website interface.

Education

  • Bachelor of Commerce, English Section , Faculty of Commerce

    at Beni suief University

    2005 - 2009 (4 years) Muḩāfaz̧at Banī Suwayf

Hives