Experience

  • Customer Service representative in a Private Bank

    at Euroclear, Bruxelles (Belgium), Bruxelles (Belgium)

    July 2017 - at Present

    Bruxelles-Capitale

    Processing instructions of clients from american emerging markets. The daily task was allowing transfer of local equities through Euroclear, which was the main depositary .

  • Customer service representative

    at Ansell Healthcare

    July 2015 - at Present

    Bruxelles-Capitale

    Act as prime contact person for the customers of his/her portfolio ▪ Ensure timely delivery of correct product to his/her customers, manage back order situations and propose alternative solutions where possible ▪ Manage (receive, register, follow-up and report) all service complaints received from his/her customer and ensure a professional and pro-active feedback to the customer ▪ Monitor the price and contract management process by keeping the overview of the prices active for his/her customers and ensure that they are correctly registered into the system ▪ Manage all issues related to pricing errors in liaison with the Credit & Control department and the sales team ▪ Follow up outstanding customer orders and proactively provide customers with an updated open order status ▪ Provide reports on the customer order status, shipments and backorders as required ▪ Keep track of sample deliveries to his/her customers and follow-up on customer feedback

  • Teacher of English and French

    at Call International

    February 2014 - at Present

    Bruxelles-Capitale

    Develop and issue educational content including notes, tests, and assignments. ▪ Supervise classes to ensure all students are learning in a safe and productive environment. ▪ Organize supplies and resources for lectures and presentations. ▪ Deliver personalized instruction to each student by encouraging interactive learning. ▪ Plan and implement educational activities and events. ▪ Prepare and distribute periodic progress reports and semester report cards. ▪ Evaluate and document students’ progress. ▪ Allocate and grade homework, assignments, and tests.

Education

  • Master in Transalation French- English

    at ISTI,

    2001 - 2007 (6 years) Bruxelles-Capitale

Languages

  • Spanish Elementary

  • French Native

  • English Conversation

Hives