Experience

  • IT Desktop Support Technician

    at Johannesburg City Parks and Zoo

    August 2019 - at Present

    Gauteng

     Desktop support for Head office staff, Regional offices around Gauteng Region.  Setting up of workstations, Printers, notebooks and MacBook users.  Installation of software (3G, Antivirus, SCCM agent, Flag forms, Microsoft Office 2016 and Windows 10)  Configuring Exchange mail, user profiles and data transfer on the domain. Setup VPN  Using SCCM, installing and configuring Carbonite Cloud backup software for backups (User data)  Setting up office projectors and configure wireless connection for notebook and mobile devices.

  • IT Technical Support Manager

    at Verbatim SA

    November 2012 - September 2016

    Gauteng

    Delivering on Technical expertise to retail & individual customer using Verbatim & Freecom products Range in line with company’s rules and regulations.  Facilitating with Polycomm PVX Video Conferencing Dial Overseas Offices.  Efficiently communicating with the IT team from Germany, handling IT infrastructure for all offices worldwide.  Leading diverse IT functions within Verbatim Office & business partners.  Overseeing technical repair division for all warranty units from business partners  Proficiently building and maintaining sound relationships with distributors and Retail partners to ensure ultimate customers always support structure and dedicated service delivery.  Sourcing and implementing workable solutions to enhance overall service delivery in support of exceeding customer expectations.  Implementing Policies & Procedures for Retail & distributors to meet business objectives.  Implementing & Managing RMA Procedure for Retail customers.

  • IT Technician

    at Wade Walker Pty- A Murray & Roberts Company

    August 2009 - October 2012

    Gauteng

     Delivered on effective IT support for Wade Walker Head Office customers and Wade Walker Alstom users.  Installed and configured SAP Business One Version 8.8.  Supported SAP Business One/HR & VIP Premier users.  Configured new Notebooks & Desktops workstations to new users.  Deployed workstations and notebooks to users.  Ensured Local & Network printers are setup correctly.  Created user accounts on Active Directory 2003 & 2008.  Maintained Active Directory user accounts and Computers on the domain.  Installed AutoCAD 2012 LT for Wade Walker users.  Installed local & network printers.  Patch & check network points | Update Firmware version for Snom phones | Telephonic support for both internal and offsite users | McAfee Antivirus software installation | Support Windows XP, Vista & 7 32/64bit professional.  Installed and Supported Microsoft Office Small Business 2007, Office Professional 2007, Office 2010, Microsoft Project 2007, 2010.

  • Desktop Support / Network Support Assistant

    at Famous Brands LTD

    March 2005 - July 2008

    Gauteng

    Provided user support across the brands, and regional offices | Facilitated all Franchise Manager from the brands Onsite and offsite at the stores telephonically for all the brands | Built and upgraded Workstations | Installed windows XP Operating Systems; Hardware and Software | Ensured sound workmanship across all functions | Configured user profiles on workstations and notebooks | Provided notebook locking device for security | Notebook and Workstation Inventory Management | Installed McAfee Antivirus Version 8.5 and Acrobat Adobe reader, and creator installation | Delivered on windows updates [installations and updates] | Installed Microsoft Office 2003 software and Visio 2007 | Configured User outlook 2003 profile on Ms Exchange Server 2003 & Mobile devices for emails, contacts, calendar and tasks | Managed 3G user inventory| Allocated, installed 3G card & Configured user profiles | Created and managed users accounts on Active Directory 2003

Education

  • MCITP

    at Torque IT

    2011 - 2011 (1 year)

  • ITIL V 3 Foundation

    at Foster Melliar

    2010 - 2010 (1 year)

  • Diploma in IT Networking

    at College Campus

    2003 - 2004 (1 year) Gauteng

  • PC Engineering

    at College Campus

    2002 - 2003 (1 year) Gauteng

  • Grade 12

    at Suncrest High

    1997 - 2001 (4 years) Gauteng

Languages

  • English Native

Hives