Experience

  • CRC Coffee Specialist

    at Nespresso

    March 2019 - at Present

    Kwon Tong

    Job Duties: • Handle B2B and B2C customer’s enquiries and complaints via phone, email and live chat (i.e. Assist with order placement/ delivery arrangement/ club account and payment management/ machine troubleshooting/ repair arrangement for club members) • Coordinate with the related parties and outsourcing team for efficient case follow-up • Support promotion campaign preparations (i.e. Assisting promotion testing on system and Ecommerce platform/ Reviewing promotion T&C for marketing team) • Manage private message from Facebook and product review on website • Internet order and fraud checking • Analyse and review customer survey feedback and provide follow up with club members and dedicated team • Mentor new joiners with on job training • In charge of CRC Safari project and deliver the journey to internal departments

  • Service Executive

    at Hermes

    May 2018 - October 2018

    Central and Western District

    Job Duties: • Resolve customer enquiries and complaints via phone and email • Handle customer repair cases by providing up-to-date information and timely follow up with customers • Collaborate with relevant teams on various customer service/ after sales service related issues for Hong Kong region • Coordinate with the related parties for efficient and qualified repairs • Perform data entry, ensure store cards and qualitative information are correctly captured and recorded in the system

  • Customer Care Assistant

    at MATCHESFASHION.COM

    September 2016 - May 2018

    Central and Western District

    Job Duties: • Resolve and handle customer enquiries or complaints in a timely manner via phone, email and live chat - Being the middleman between internal departments/external parties and customers • Accomplish company’s SLA • Mentor new joiners with on job training and assist them to get along with the team • Train the team with event logistic arrangement • Send daily report to management team • Assist in Hong Kong pop up events

  • Sales Associate

    at Richemont Asia Pacific Limited. (Chloé)

    October 2015 - August 2016

    Central and Western District

    Job Duties: • Achieve sales target • Provide outstanding customer services, build up and maintain good relationship with customers • Ensure smooth daily operation in store • Assist daily, weekly, monthly reports • Cashier duty • Stock management • Maintain sales floor and stockroom in a clean and tidy manner

  • Part-time Sales Assistant

    at Richemont Asia Pacific Limited. (Chloé)

    October 2014 - September 2015

    Central and Western District

    Job Duties: • Sell merchandises and provide customer services when it is needed • Provide backup services to the sales team • Transfer merchandises to other boutiques as requested • Stock management • Maintain sales floor and the stockroom in a clean and tidy manner

Education

  • BA (Hons) Scheme in Fashion and Textiles (Fashion Retailing)

    at The Hong Kong Polytechnic University

    2012 - 2015 (3 years) Yau Tsim Mong

  • Outbound Exchange Program in the United States (Fashion Merchandising)

    at Kent State University

    2014 - 2014 (1 year) Ohio

Hives