Experience

  • CUSTOMER SERVICE ADVISER

    at AMAZON

    August 2015 - August 2016

    Judeţul Iaşi

    - provide a friendly and professional welcome to all customers and visitors, presenting a positive impression of themselves and the organization. - respond to customer enquiries and provide information about a full range of products and services and supporting promotional campaigns. - ensure that every customer sales enquiry is dealt with through the appropriate sales process. - ensure that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate, to the relevant department. - manage customer access through the use of front of house entry systems, ensuring revenue protection. - effectively handling and being accountable for all types of payment transactions. - manage and protect customer information, including sensitive financial information, in accordance with relevant legislation. - following organizational complaints procedures. - working as part of a team to ensure the smooth operation of the facility.

  • SALES OPERATOR

    at BIZZ ON WHEELS

    September 2014 - February 2015

    Judeţul Iaşi

    -deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. -contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes. -explain products or services and prices, and answer questions from customers. -obtain customer information such as name, address, and payment method, and enter orders into computers. -record names, addresses, purchases, and reactions of prospects contacted. -obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations. -adjust sales scripts to better target the needs and interests of specific individuals. -answer telephone calls from potential customers who have been solicited through advertisements. -telephone or write letters

  • MARKETING ASSISTANT

    at BERNINI DESIGN

    April 2013 - May 2014

    Judeţul Iaşi

    - organizing market research - arranging promotional events - assessing the results of a marketing campaign - assisting the manager in writing reports and analyzing data - helping to drive online traffic with web-related campaigns - writing online content - communicating with clients

  • SALES ASSISTANT

    at ORO VIVO

    June 2012 - December 2012

    València

    - advising customers on the products available - helping them to choose the most appropriate items - arranging the displays in windows and show cabinets - taking payments for goods and issuing receipts - carrying out stock control and other administrative tasks.

  • TRANSLATOR

    at CONFIDENTIAL

    November 2011 - April 2012

    Judeţul Iaşi

    - reading through original material and rewriting it in the target language, ensuring that the meaning of the source text is retained; - using Translation Memory software - such as Wordfast, memoQ, across, SDL Trados, Transit NXT and across to ensure consistency of translation within documents and aid efficiency; - using specialist dictionaries, thesauruses and reference books to find the closest equivalents for terminology and words used; - using appropriate software for presentation and delivery; - researching legal, technical and scientific phraseology to find the correct translation; - liaising with clients to discuss any unclear points; - using the internet and email as research tools throughout the translation process; - providing clients with a grammatically correct, well-expressed final version of the translated text, usually as a word-processed document;

  • SERVICE CLIENT

    at XL WORLD ROMANIA SRL

    October 2008 - October 2011

    Judeţul Iaşi

    - ensure communication with clients; - provides general information and customized to address customer request; - customer complaints and record requests and processes them in accordance with specific work instructions; -applied to business strategy and division on the process

  • INFO DESK ASSISTANT

    at KAUFLAND HOLDING

    February 2007 - September 2007

    Judeţul Iaşi

    - answer incoming telephone calls, providing appropriate information in a courteous and fair; - makes scheduling service interventions; - take your customer feedback to Sales and After Sales Services; - register documents; - distributes mail; -support the development and updating of customer database; - marketing Department supports the development of specific projects

  • INFO- DESK ASSISTANT

    at GIMA HOLDING

    August 2006 - February 2007

    Judeţul Iaşi

    - answer incoming telephone calls, providing appropriate information in a courteous and fair; - makes scheduling service interventions; - take your customer feedback to Sales and After Sales Services; - register documents; - distributes mail; - support the development and updating of customer database; - marketing Department supports the development of specific projects.

Education

  • HUMAN RESOURCES

    at UNIVERSITY ALEXANDRU IOAN CUZA

    2015 - 2017 (2 years) Judeţul Iaşi

  • HR MANAGER

    at BLUE CONSULTING

    2014 - 2014 (1 year) Judeţul Iaşi

  • ECONOMY

    at CEDRU

    2013 - 2013 (1 year) Judeţul Iaşi

  • MANAGEMENT

    at ASOCIATIA FEMEILOR DIN ROMANIA

    2013 - 2013 (1 year) Judeţul Iaşi

  • EDUCATION

    at EUROFIN PROIECT

    2011 - 2011 (1 year) Judeţul Iaşi

  • HUMAN RESOURCES

    at AJOFM IASI

    2011 - 2011 (1 year) Judeţul Iaşi

  • FOREIGN LANGUAGES

    at UNIVERSITY ALEXANDRU IOAN CUZA

    2003 - 2007 (4 years) Judeţul Iaşi

Languages

  • English Negotiation

  • French Conversation

  • Romanian Native

  • Spanish Negotiation

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Hives