Experience

  • Head of Operations and Business Coach

    at AIF Business Development

    October 2017 - at Present

    Gauteng

    I am the co-founder and Director of AIF, which is a not for profit company that assists corporates with allocation of investment funding towards SMME development, implementation of Enterprise, Supplier and Socio-Economic development programmes aligned to B-BBEE scorecard requirements. Duties: • Establish key partnerships with Corporates, Associates, SMME’s, Coaches, Mentors and Service Providers • Responsible for Corporate Communication and Sales & Marketing Activities • Co-ordinate Mentor, Coach & SMME schedules and interactions • Reporting and feedback to Funders • Coaching SMME’s in Sales & Marketing Skills developed: Budgeting & forecasting; networking; sales and marketing; coaching & mentorship; proposal writing; content & copywriting; facilitation

  • Growth and Learning co-ordinator

    at Riversands Incubation Hub

    September 2016 - October 2017

    Gauteng

    RIH identifies and receives as donations and negotiates the purchase of a range of training and workshops, growth and learning materials, coaching, mentoring and professional time. The Growth and Learning Coordinator is responsible for co-ordinating these activities. Achievements: • Instrumental in creating a co-working space for SME’s • Co-ordinated 24 Growth and Learning events in 12 months with both local and international guest lecturers and speakers • Introduced and facilitated the implementation of an online learning platform for SME’s and staff • Facilitated the implementation of an online platform to streamline registration processes and communication with SME’s • Facilitated and piloted a formal Mentorship programme • Built lasting relationships with SME’s which have outlasted my tenure at the Riversands Incubation Hub Skills developed: Dealing with adversity; interpersonal skills; resilience; entrepreneurship.

  • Acting Head: Admissions

    at Monash South Africa

    January 2014 - August 2016

    Gauteng

    Managed the admissions department during a critical period in MSA history when MSA partnered with Laureate International. Duties: • Coach, Mentor and Lead a team of 13 permanent and part-time team members • Conduct reviews of processes, documentation and service delivery and make recommendations for improvements to student service operations • Assist in the resolution of disputes • Work collaboratively with all internal stakeholders • Manage communication plans to students • Perform admissions data audits to ensure accuracy of student records • Supervision of staff including contracts, timesheets, duty rosters and work delegation • Tracking and reporting of applicant numbers against sales targets • The setting of team objectives and ensuring these goals are met • Responsible for identifying on-going suitable staff training and development

  • Student Services Officer

    at Monash South Africa

    June 2008 - June 2009

    Gauteng

    My role broadly consisted of enrolments administration and event planning for enrolment and orientation week Duties: • Organise and oversee Enrolment and Orientation week twice a year for 600-1000 new students • Recruiting sponsors for the event • Advise students on the Study abroad programme • Co-ordinate administrative functions relating to the Study abroad programme • Student consultations include course and unit planning • Reporting on student numbers • Capturing of student Enrolments, including – Course transfers, intermission requests, discontinuation requests and 5th unit applications • Advise students on visa applications • Ensure that all publications relating to Enrolments and Study abroad are kept up to date • Processing requests for COE documents for the purpose of visa extensions Skills developed: Basic office management including administrative duties and data management; ability to remain organized in a busy, highly pressurized environment.

  • Client Services Officer

    at Monash South Africa

    April 2007 - July 2008

    Gauteng

    My role broadly consisted of offering client services at the student services front desk by providing students with information. Duties: • Coordinate and manage large-scale mailouts to students. • Work closely with Student Services staff to ensure timely and accurate distribution of information to current and prospective students. • Communicate with students and ensure student counter requests are complete, accurate and captured, if required, by deadlines. • Contribute to the maintenance of related Student Services documentation. • Liaise closely with other team members regarding service counter procedures. • Help with enrolment and admission processes. • Advise students on the Study abroad programme and visa applications Skills developed: Writing and subbing skills; delegating assignments; teamwork; liaison with contributors, advertisers, printers and university management; ability to function under pressure in busy environment and adhering to deadlines.

  • Assistant to the HOD: Academic Development programme

    at Monash South Africa

    February 2006 - April 2007

    Gauteng

    The Academic development programme offers students a pathway into the degree. I assisted the department by performing administrative duties. Duties: • Arranging and coordinating administration for the department. • Organising meetings • Managing and maintaining student databases. • Managing appointments with staff and students. • Capturing and handling student absenteeism

Education

  • Life Purpose Life Coach

    at Transformation Academy

    2019 - 2019 (1 year) Gauteng

  • Branding Strategy Development

    at Summer Time

    2017 - 2017 (1 year) Gauteng

  • HR for Small Businesses

    at Smart Moves Consulting

    2017 - 2017 (1 year) Gauteng

  • Financial Management for Small Businesses

    at Siyabumba Training

    2016 - 2016 (1 year) Gauteng

  • BA Health Science & Social Services (Psychology)

    at UNISA

    2007 - 2015 (8 years) Gauteng

  • Assertiveness Training

    at Monash South Africa

    2012 - 2012 (1 year) Gauteng

  • Leadership Skills Training

    at Monash South Africa

    2012 - 2012 (1 year) Gauteng

  • Business Writing Skills

    at Monash South Africa

    2010 - 2010 (1 year) Gauteng

  • Project Management

    at Monash South Africa

    2009 - 2009 (1 year) Gauteng

  • Advanced MS Excel

    at Insite Training

    2009 - 2009 (1 year) Gauteng

  • Matric

    at Krugersdorp High School

    1997 - 2001 (4 years) Gauteng

Knowledge and keywords

Languages

  • English Native

Hives