Experience

  • Finance Operations Manager

    at Mercedes-pay S.A

    February 2018 - June 2019

    District de Luxembourg

    Managed the Finance Operations and Client Services teams, supporting PSP services for Daimler entities, legacy customers on PayCash app, and development of the new e-wallet solution for Mercedes customers across Europe.

  • Product Owner

    at Brussels Airlines

    November 2017 - January 2018

    Flanders

    Wrote user stories and specifications for Manage Booking features and Buy-On-board services. Prioritised the backlog, led refinement and sprint planning sessions to align workflows between external and internal teams. Provided recommendation on insource vs. outsource of development resource.

  • Agile Business Analyst

    at Docler Holdings

    May 2017 - October 2017

    District de Luxembourg

    Wrote EPICs, user stories and specifications for white label web and mobile applications, to drive conversion of re-directed traffic from 3rd party webmaster sites. Implemented Wire transfer payments for commissions payable on re-directed traffic.

  • Product Owner - Tour Operator transformation programme

    at Thomas Cook Group plc

    April 2015 - March 2017

    London

    Consolidated 19 Tour operator sites onto a single booking platform, with front-end localisation capability to support brand differentiation in NL, DE, UK and BE. Coached and mentored remote development teams to facilitate onboarding during re-structuring. Delivered ancillaries and payment features with associated revenue uplift of 11.1 million p.a. Wrote specifications and cut-over delivery plan for migration to Ingenico payment gateway. Automated SOLR search platform releases to improve cross-platform feature delivery. Delivered 40% increase on first Search results and a 50% reduction of booking errors through changes to search algorithm and API logic. Implemented self-service recommended search tool for e-commerce managers to make real-time changes on web and mobile. Implemented analytics tool to expose real-time product availability to the tour operator business. Performed UAT for all features developed. Provided release support for Search Platform deployments.

  • Senior Business Analyst - Airlines Transformation programme

    at Thomas Cook Group - Airlines

    January 2014 - March 2015

    London

    Led and facilitated workshops to bring siloed stakeholders together to build a single backlog for the Groups 3 Airlines in Germany, Belgium and UK. Wrote requirements for migration onto single IBE and PSS platform with front-end localisation capability, and associated cost savings of 15.9 million p.a. Translated requirements into EPICS and user stories. Instilled Research, UX & A/B testing practises. Implemented Agile ways of working as a continuous process for stakeholder prioritization. Coached and facilitated transition from Waterfall to Agile development methodology with teams in the UK and Germany.

Education

  • Bachelor of business administration

    at University of South Africa

    2000 - 2007 (7 years)

Languages

  • English Native

  • French Elementary

  • Dutch Conversation

  • German Elementary

Hives