Service Manager (Telecom) with 15+ years of experience

Experience

  • Service Manager

    at Kuva Telecom FZCO

    May 2017 - at Present

    Dubayy

    Responsible for managing the after-sales service activity provided by IKU authorized service partners in MENA region to enhance customer satisfaction and optimize warranty cost.

  • Service Manager

    at Wiko Mobiles FZCO

    December 2015 - April 2017

    Dubayy

    Responsible for managing brand related after sales activity in the trade including sales support in line with regulatory norms to provide effective and enhanced service for Wiko clientele and simultaneously optimize warranty cost.

  • Nokia Care Officer

    at IML Group LLC

    March 2010 - November 2015

    Dubayy

    Responsible for managing and supervising Care partners with regards to service related Operations. Market visits to IR’s & KDR’s for gauging service satisfaction directly from retailers and shoppers.

  • Team Leader

    at Emirates Computers LLC

    January 2008 - February 2010

    Dubayy

    Manage a team of engineers performing repairs on Nokia mobiles. Provide technical training to existing & newly recruited engineers. Preparing warranty claim reports and submitting the same to Nokia for payouts.

Education

  • Diploma In Electronics & Telecommunications

    at Mumbai University

    1993 - 1996 (3 years) Mumbai - Mahārāshtra

Languages

  • English Native

  • Hindi Native

Hives