Service Manager (Telecom) with 15+ years of experience
at Kuva Telecom FZCO
May 2017 - at Present
Responsible for managing the after-sales service activity provided by IKU authorized service partners in MENA region to enhance customer satisfaction and optimize warranty cost.
at Wiko Mobiles FZCO
December 2015 - April 2017
Responsible for managing brand related after sales activity in the trade including sales support in line with regulatory norms to provide effective and enhanced service for Wiko clientele and simultaneously optimize warranty cost.
Nokia Care Officer
at IML Group LLC
March 2010 - November 2015
Responsible for managing and supervising Care partners with regards to service related Operations. Market visits to IR’s & KDR’s for gauging service satisfaction directly from retailers and shoppers.
at Emirates Computers LLC
January 2008 - February 2010
Manage a team of engineers performing repairs on Nokia mobiles. Provide technical training to existing & newly recruited engineers. Preparing warranty claim reports and submitting the same to Nokia for payouts.
Diploma In Electronics & Telecommunications
at Mumbai University
1993 - 1996 (3 years) Mumbai - Mahārāshtra