Experience

  • E-commerce Applications Support Analyst

    at Cape Union Mart Group

    December 2016 - at Present

    Province of the Western Cape

    •Monitor applications, document and analyse problems •Set up dynamic content rules in Dotmailer e-mail Automation software •Load content to (new) E-commerce website and set up custom landing pages •Work closely with graphic designers, brand owners, data teams etc. to ensure flawless campaign execution •Maintain set of automated email templates •Interact with users and evaluate vendor products •Provide advice and training to end-users •Troubleshoot, and resolve any reported problems. •Salesforce Commerce Cloud, Salesforce Marketing Cloud, Magento, Dotmailer, Zendesk administration and support •Working closely with design teams to develop and design CMS pages (HTML & CSS). •Maintain current knowledge of relevant technologies as assigned.

  • E-commerce customer service marketing associate

    at Takealot.com

    June 2016 - November 2016

    Province of the Western Cape

    •Utilize computer technology via Zendesk and QueueMetrics to handle high email and call volumes. •Resolve customer complaints via phone, email, mail, or social media. •Use telephones to reach out to customers and verify account information. •Cancel or upgrade accounts. •Assist with placement of orders, refunds, or exchanges. •Advise on company information. •Take payment information and other pertinent information such as addresses and phone numbers. •Place or cancel orders. •Answer questions about warranties or terms of sale. •Suggest solutions when a product malfunctions. •Handle product recalls. •Attempt to persuade customer to reconsider cancellation. •Inform customer of deals and promotions.

  • GSA Campbell Consulting

    at Webmaster – Digital Marketing

    May 2015 - August 2016

    Province of the Western Cape

    •Monitoring and maintaining assigned websites and portals on a regular basis; performing updates and changes quickly and efficiently as required. •Performing a variety of webmaster functions to ensure that the website works properly and smoothly, including monitoring its functionality in leading web browsers, its look and feel, navigation and many other Internet issues •Conducting market research to stay current with the latest technologies as per market trends and standards. •Working in coordination with different departments and clients to sort out their technical issues and address queries in regards to their websites. •Managing and administering Webmaster Tools. •Optimized page content and website performance •Source, publish, optimise and manage online content on WordPress, Hootsuit, Feedly, Mailchimp, Quicket, Issuu, Google Analytics and social Media platforms.

Education

  • Youtube Channel Growth

    at Google

    2019 - 2019 (1 year)

  • Landing Page Design and Conversion Rate Optimization 2017

    at UDEMY

    2018 - 2018 (1 year)

  • Google Analytics for Power Users

    at Google

    2018 - 2018 (1 year)

  • Fundamentals of Digital Marketing

    at Google Garage

    2017 - 2017 (1 year)

  • Advanced Google Analytics

    at Google

    2017 - 2017 (1 year)

  • Bsc (hons) e-commerce

    at Limkokwing University of Creative Technology

    2007 - 2011 (4 years) Selangor

  • International Diploma In Computer Studies

    at Speciss College

    2004 - 2005 (1 year) Mashonaland East Province

Hives