• balance service consultant

    at Discovery Vitality

    November 2018 - at Present


    DUTIES Customer Interactions • Obtain minimum Quality Assurance score in line with client SLA • Answer customer calls within agreed client SLA ensuring excellent customer service • Resolve customer queries, provide information and/or technical support where required to ensure first call resolution targets • Ensure all calls are resolved within agreed AHT Policy and process adherence • Adherence to schedule • Adherence to all call Center policies, procedures and codes of conduct • Meet minimum attendance requirements Administration • Escalate queries following the standard process where necessary • Record and update all customer information accurately where necessary • Ensure accurate after call notes are recorded.


  • bachelors degree

    at Unisa

    2017 - at Present (3 years)

  • metric certificate

    at Orlando west high school

    2006 - 2010 (4 years)


  • English Elementary

  • Zulu Native

  • Southern sotho Native