Experience

  • Customer Care Team Leader

    at Multichoice South Africa

    April 2012 - August 2019

    Gauteng

    I was a Team leader managing a team of 15 representatives and unfortunately retrenched on the 31st August 2019.

Education

  • Call centre communications

    at Skills Development

    2004 - 2004 (1 year) Gauteng

  • Matric

    at St Pauls High School

    1997 - 1999 (2 years) Gauteng

Services offered

  • Team Leader

    Mentoring, coaching, managing service levels, managing misconducts, reporting on performance, resolving escalations, auditing quality of calls, completing performance plans and portfolio's of evidence

Languages

  • English Negotiation

  • Southern sotho Native

  • Zulu Conversation

Hives