I have a vision to see beyond the possibilities of integrated world of opportunities and to work and assist with human rights.
I have the ability to work alone in a friendly environment or under pressure in a time bound targets’ environment.

Experience

  • Desktop Support Technician

    at Chris Hani Baragwanath Academy Hospital

    September 2019 - at Present

    Gauteng

    Provides advice and guidance to colleagues regarding incidents. Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance. Identify, log and resolve technical problems with software applications or network systems. Identify potential changes and system improvements to present to senior team leaders for consideration and implementation Installation of Medi-com and troubleshooting. Ensure that work is carried out within agreed service levels and in accordance with department guidelines. Migrating servers from Windows XP to Windows 7 or higher platform Maintain client databases with up to date solutions and clear record of activities. Explain and document technical issues in a clear way to clients Use call logging system to accurately record telephone requests.

  • Junior Desktop Support Technician

    at Introstat Pty Ltd

    April 2016 - May 2017

    Gauteng

    Monitor backup system alerts and escalate error on the servers, Windows Sever 2016, and Windows 10, 8 and 7. Active Directory, Group Policies, Server Administrator and Deploying Office 365. Project delivery as per SLA. Configuring emails, configuring networks, performing backups and monitoring emails on Microsoft Exchange Server 2016. Checking and monitoring the functionality of servers daily hyperV workstation, active directory, printer server, and escalate critical errors to managers. Responsible for the up keep of IT asset management records and Responding to monitoring system alerts. Provide onsite support for workstations, some server and connectivity support

  • Junior Desktop Support Technician

    at Department of Social Development

    February 2015 - February 2016

    Gauteng

    Install hardware and peripheral components like disk drives, printers, keyboards and monitors. Load software packages such as networking components, operating systems and office applications. Customize and adapt current programs to satisfy users’ needs. Coordinate with network services and information systems groups. Update on status to manager and users through voice mail, email and in-person communication. Connect users to networks and train on facilities and applications. Install, repair and conduct preventive maintenance of personal computer by providing technical support. Troubleshoot software and hardware failures and determine network problems. Diagnose and resolve incidents using documented procedures to perform responsibilities. Troubleshoot through phone hardware and software and engage technical resources to resolve.

Education

  • National Certificate System Support Level 5

    at Proserv Talent Placement

    2019 - at Present (1 year) Gauteng

  • National Certificate Technical Support Level 4

    at On The Ball College

    2015 - 2015 (1 year) Gauteng

  • Matric

    at Thutolore Secondary School

    2010 - 2010 (1 year) Gauteng

Languages

  • English Elementary

  • Southern sotho Elementary

  • Zulu Conversation

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