Experience

  • IT Specialist

    at Megatek

    February 2018 - at Present

    Qarku i Tiranës

    Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as company-wide backups Daily security monitoring to identify any possible security breach. Firewall administration and overall responsibility for company’s IT security Configuration and set-up of all new server systems required internally for new activities Administration and maintenance of the IP telephony system Research and recommend innovative, and where possible automated approaches for system administration tasks New hire administration: create user in domain w/ e-mail and all hardware and telephony equipment required Assists in asset management and inventory, also in ordering of hardware/software equipment process

  • IT Assistant

    at TNT Express Albania

    January 2018 - at Present

    Qarku i Tiranës

    Install and configure computer hardware operating systems and applications Monitor and maintain computer systems and networks Ensure that all printers are properly working with sufficient supply and inventory of ink and toner cartridges Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues Troubleshoot system and network problems, diagnosing and solving hardware or software faults Set up new users' accounts and profiles and deal with password issues

  • Team Leader, Customer Service Support (Vodafone Italy)

    at Sielte S.p.a

    January 2014 - February 2018

    Qarku i Tiranës

    HelpDesk work organizer Plan and direct the daily operational activities Ensure the volume of work produced by the Service Desk meets Customer's Service Level Agreements (SLA) and exceeds quality standards Troubleshoot problems and advise on the appropriate action Work as first point of contact (POC) between technical teams and service desk to resolve all incidents within agreed SLA Analysis of Service Desk Key Performance Indicators (KPI's) to identify any service improvements to meet the Customer's Service Level Agreements (SLA's)

Education

  • CCNA Routing & Switching

    at Cisco Connect Academy

    2019 - at Present (1 year) Qarku i Tiranës

  • CCNA Security

    at Cisco Connect Academy

    2019 - at Present (1 year) Qarku i Tiranës

  • Professional in Master Degree Information Technology

    at Polytechnic University of Tirana

    2014 - 2015 (1 year) Qarku i Tiranës

  • Telecommunication Engineering

    at Polytechnic University of Tirana

    2010 - 2013 (3 years) Qarku i Tiranës

  • Electronics Technician

    at Gjergj Canco

    2005 - 2010 (5 years) Qarku i Tiranës

Languages

  • English Negotiation

  • Albanian Native

  • Italian Negotiation

  • German Conversation

Hives