Experience

  • Customer Operation Senior Executive

    at Ambank (M) Berhad

    June 2019 - at Present

    Pulau Pinang

    - Perform customer service related functions - Achieve sales target for the branch in deposit, credit card, general insurance and other product /campaigns from time to time - Assist personal banker in cross-selling and generates leads - Perform new account opening for customers - Promote and assist in migration to internet banking and e-banking centre - Ensure services rendered to customers comply with manuals and other banking rules and regulations. - Attend to queries and question on product details. - Perform other ad-hoc duties/projects assigned from time to time

  • Customer Service & Operation Manager

    at Hong Leong Bank Berhad

    June 2017 - January 2019

    Pulau Pinang

    - Provide consistent, professional and courteous customer services to ensure customer satisfaction. - Ensure all subordinate adherence to internal policies and to ensure compliance policies, procedures, rules and regulations. - Coordinate the work activities of the branch support staff. - Coordinate support staff training. - Work with Branch Manager and Sales/Operation to ensure branch target is achievable. - Serve as the primary point of contact to assist in the resolution of Operation issues. Assist branch personnel to troubleshoot and communicate issues to the appropriate department to ensure the accurate and timely resolution of the issue. Follow through until resolved. - Maintain branch files in compliance with company policies and procedures, branch standardization policy and industry rules and regulations.

  • Assistant Manager

    at Hong Leong Bank Berhad

    December 2013 - May 2017

    Pulau Pinang

    - Conduct daily banking operation (teller function) 1. Provide banking transaction service to customer through service counter. 2. Promote new products and current FD promotion to walk in customer 3. Assist branch to achieve monthly and yearly target deposit target. - Back office Support 1. Support teller on daily banking operation. 2. Person in-charge for department and take responsible on respective department such as information update and reporting. 3. To assist Customer Service & Operation Manager taking care of branch daily operation work.

  • Account Services Assistant Manager

    at Citigroup Transaction Service (M) Sdn Bhd

    May 2012 - November 2013

    Pulau Pinang

    - Responsible for providing Account Services processing support for Asia Services operation involving the processing of Account Services product related to Account Opening/Closure, Maintenance. Document review with an understanding of underlying Account Services documentation. - Processing of day to day transaction as per local operating procedures. - Ensure service quality is maintained and meet required productivity metrics set for the team. - Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.

  • Customer Service & Operation Executive

    at Hong Leong Bank Berhad

    July 2008 - April 2012

    Pulau Pinang

    - Conduct daily banking operation (teller function) 1. Provide banking transaction service to customer through service counter. 2. Promote new products and current FD promotion to walk in customer. - Back office Support 1. Support teller on daily banking operation. 2. Person in-charge for department and take responsible on respective department such as information update and reporting. - Customer Service 1. To service customers over the phones and always practices counter courtesies. - Cross Sales 1. Cross sell and up sell group financial products and services during customer interaction.

Education

  • Master of Business Administration

    at University of Science Malaysia

    2014 - 2017 (3 years) Pulau Pinang

  • Bachelor of Economics (Natural Resource)

    at University Malaysia Terengganu

    2005 - 2008 (3 years) Terengganu

Languages

  • English Native

  • Malay Native

  • Chinese Native

Hives