Experience

  • Customer Agent

    at AUTO1.com GmbH

    May 2017 - at Present

    București

    German Representative, Customer Engagement

  • Administrator & Customer Engagement Management Advisor

    at Hewlett-Packard - Commercial HP

    December 2008 - April 2017

    București

    • Maintaining an enhanced Total Customer Experience through proactive communication and handling as well as a high level of data quality • Assuring full ownership for front office (FO) responsibilities and coordinate end to end activities including the involved partners • Actively applying and using the processes, work effectively with back office (BO). • Translating customer requests • Assuring interface between order management, accounting, support sales, support business, delivery, BO, process development and the customer • Supporting the realization of special deals from contract operations point of view • Assuring correct handling of HP Care Pack within the HPS systems • Presenting and escalating professional topics in the area of responsibility to the management team or any other involved/related team

  • Booking Agent

    at ELOHIM.NET SRL for Olotels

    October 2007 - November 2008

    București

    Converse with customer in German, English, Italian and French to determine destination, mode of transportation, travel dates, financial considerations and accommodations required. Compute cost of travel and accommodations, carrier tariff books and hotel rate books or quote package tour's costs. Book transportation and hotel reservations. Plan, describe, arrange and sell itinerary tour packages and promotional travel incentives offered by various travel carriers. Provide customer with travel information such as local customs, points of interest or foreign country regulations.

  • Process Associate

    at GENPACT ROMANIA for Kimberly Clark

    January 2007 - September 2007

    București

    * apply payments in a timely and accurate manner; * interface with customer accounts payable departments to facilitate the collection process(including customers disputes); Page3 * conduct account reconciliation; * identify areas of dispute through billing reconciliation; * determine gaps/errors which will facilitate payment; * collection of all outstanding receivables; * perform credit checks; * inform sales/management team about delinquent accounts; * perform risk assessment for new and existing customers; * communicate with customer service/sales departments.

  • Booking Agent

    at QCNS ROMANIA S.A. for Planigo

    July 2005 - January 2007

    București

    Converse with customer in German, English, Italian and French to determine destination, mode of transportation, travel dates, financial considerations and accommodations required. Compute cost of travel and accommodations, carrier tariff books and hotel rate books or quote package tour's costs. Book transportation and hotel reservations. Plan, describe, arrange and sell itinerary tour packages and promotional travel incentives offered by various travel carriers. Provide customer with travel information such as local customs, points of interest or foreign country regulations.

Education

  • Bachelor, German, Italian

    at The Faculty of Foreign Modern Languages and Literature

    2004 - 2008 (4 years) București

  • International high school diploma, German, Humanities fields in German language

    at Colegiul German Goethe

    2000 - 2004 (4 years)

Languages

  • Romanian Native

  • German Negotiation

  • English Negotiation

  • Italian Conversation

  • French Conversation

  • Spanish Elementary

  • Dutch Elementary

Followers (2)

Hives