I seek to be part of the success of a company with a vision go grow, with me I bring loyalty and commitment that leads to positive results.

I am well vested in Teaching, Data Analysis, programming, and Microsoft Excel, and my professional attitude is impressive.

Experience

  • Professional Tutor and Academic Coach

    at Tutor Doctor

    February 2019 - November 2019

    Gauteng

    - Tutoring Mathematics, Science, Chemistry, English and Computer Science - Assignment Preparations - Examination Preparations - Studying skill and personal mentoring - Career Advice and Counselling - Online and WhatsApp Tutoring

  • Merchant Services, Customer Care and Forensics Specialist

    at Capitec Bank

    June 2014 - February 2019

    Gauteng

    - Linking Merchant Profiles for Point of Sale (POS) terminal machines - Banking daily purchases - Resolving Technical Errors of Terminal Machines - Processing disputes and Interbank Card Errors - Resolving Complaints and providing timeous feedback - Fraud Prevention - Customer Service - Complaint Resolution - Creating Spreadsheets in Excel - Semi-Automation Algorithms for financial computations - Capitec Work-Place Fun Committee Bookkeeper - Creating Excel Workbooks and Automatable Charts - Automating banking Calculations on Excel - Assisting Clients with telephonic queries and maintaining a good customer experience - Data Analysis and Presentation - Documenting and Submission of Subpoenas - Administering the file-keeping of Subpoenas

  • General Banking Specialist

    at Standard Bank

    October 2012 - June 2014

    Gauteng

    1. Assisting Clients with Internet Banking, Personal Accounts, and Business Accounts 2. Reversing Debit Orders, disrupting and investigating unknown debit orders 3. Stopping Lost Cards, promised bank accounts and cards 4. Fraud Investigating and escalating to the specialists 5. Creating Spreadsheets in Microsoft Excel, Outlook and PowerPoint

Education

  • Bachelor of Science in Mathematics and Statistics

    at University of South Africa

    2016 - at Present (4 years) Gauteng

  • Academic Game Plan Certification

    at Tutor Doctor

    2019 - 2019 (1 year) Gauteng

  • Matric Senior Certificate in Mathematical Sciences, English and Sesotho

    at Lebowakgomo High School

    2003 - 2007 (4 years) Limpopo

Services offered

  • Data Analysis

    - R and Python Programming
    - Linear Model and Regression
    - Microsoft Excel and PowerPoint
    - Statistical Inference
    - Data Visualisation and Analysis
    - Forecasting
    - Statistical Reporting

  • Customer Service

    Communication Skills
    - Professional writing and Communication
    - Presentation Skills
    - Complaint Resolution
    - Customer Service

  • Tutoring

    Academic Coaching
    - Tutoring
    - Online Tutoring

Languages

  • English Native

  • Southern sotho Native

Hives