Experience

  • Customer Account Manager

    at EBSCO Information Services

    July 2018 - at Present

    Gauteng

    *Providing exceptional customer service and support to a portfolio of customers, managing their day to day requirements. * Responsible for customer loyalty, resulting in account growth. * Being proactive in keeping own knowledge and team current with products/systems. * Proactively servicing my portfolio of key accounts. * Work with the Regional Sales Manager to ensure that all customer needs are met and exceeded. * Handling of Gauteng's biggest academic institutions such as UNISA, University of Johannesburg, WITS, UCT, etc ensuring their annual library journals, online and eBook subscriptions are processed. * Liaising with our courier department to ensure journal deliveries are done on time. *Daily interaction with local and international publishers, Jets courier departments, and EBSCO's publisher operations team in USA. * Processing of Sales orders. ponsibility for account retention within the remit of the role.

  • Account Executive

    at EBSCO Information Services

    July 2017 - July 2018

    Gauteng

    * To be proactive and reactive to sales opportunities in the academic, public, corporate and government sectors. * To manage the database sale through the entire process from identification of the opportunity to the closing of the sale, whilst meeting and extending sales. * Work closely with the Regional Sales Manager. * Developing knowledge on EBSCO's systems and product knowledge. * Plan subscription renewals with Regional Sales Manager. * Book appointments for Regional Sales Manager. * Monitor accounts and trial usage. * Set up of trials for accounts. * Follow up with client son renewals and close prospects. * Handling content and pricing. * Attend meetings as and when needed. * Providing quotation to clients. * Daily contact with client. * Reaching targets and goals.

  • Internal Sales Coordinator

    at Lippy's Everything Office

    September 2013 - July 2017

    Gauteng

    * Maintaining a healthy relationship with existing customers while assisting with the opening of new accounts. * Managing of high priority client accounts. * Providing sales and administrative support to your Internal team and Sales Manager * Processing of orders & quotations. * Preparing proposals, sales reports, and presentations when required. * Successfully reaching monthly targets. * Follow up of quotes and orders on a daily basis as well as sales leads. * Liaising with logistics company ensuring all orders delivered have necessary information. * Liaising with suppliers. * Coordinating and responding to all requests of Internal meetings. * Ensure that sale is dispatched promptly and customer is satisfied. * Receive orders required by customers and process on Pastel Sage Evolution. * Update and maintain all customer records and ensure continuous improvement of the Database.

  • Human Resources Administrative Assistant & Personal Assistant

    at Tantalite Resources

    September 2012 - September 2013

    Gauteng

    * Ensuring records & proceedings of all disciplinary procedures are kept & securely filed. * Collating & maintain all annual medical reports, & filing appropriately. * Collating & maintain all Provident Fund information & forms, as required. * Submitting all expenses. * Completion of all expense reports. * Ensuring EICC documents are correct & completed. * Ensuring the EICC audit was successful. * Communicating with external parties with regards to gathering all required information for a successful audit. * Maintaining company database of all shipment information. * Maintaining data integrity & adequate records, both electronic & hard copy. * Producing computer documents (letters, faxes, spread sheets, presentations etc) as required. * Issuing of petty cash & reconciliation & management of the system. * Daily completion of Production Reports

  • Sales Person

    at TWK t/a Landmark

    April 2008 - April 2012

    Province of KwaZulu-Natal

    * Chief cashier. * Handling of cash, cheques & speed points. * End of day cash up & balancing. * Stock control. * Processing of credit notes. * Stock take. * Customer queries. * Accounts.

  • Frontline office management & administration

    at Dr. Imraan Jhetam

    June 2007 - March 2008

    Province of KwaZulu-Natal

    * Reception. * Receipting & cash administration. * Attend to needs both telephonically and personally. * Liaison with various medical aids for confirmations & authorisations. * Accounts. * Credit control. * Payments of accounts.

Education

  • NQF Level 4

    at CBM Training

    2019 - at Present (1 year) Gauteng

  • NQF Level 3

    at CBM Training

    2018 - 2018 (1 year) Gauteng

  • Matric certificate

    at Raisethorpe Secondary High

    2002 - 2006 (4 years) Province of KwaZulu-Natal

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