International Account Manager
at TPS Aerospace
October 2015 - at Present
Responsible for the set-up of regional customer support office Singapore. Focus on customer service functions and internal sales for customers in Asia and Europe. Key Position Responsibilities: • Develops strategic customer accounts and cultivates new business opportunities. • Provides support and works closely with external sales personnel in Asia and Europe to ensure growth of sales. • Main point of contact between the customers and TPS Aerospace. Carries out day-to-day correspondences with customers, preparing sales and repair quotes, providing status of orders, etc. • Ensures customers’ needs are met and provides a high level of service to customers, whilst optimizing the company’s financial expectations. • Attended trade shows and activities related to the aerospace industry to develop professional relationships with customers and partners. • Assists in accounts receivables and ensure that invoices are paid on a timely manner.
Business Development Manager
at Sargent Aerospace & Defense
January 2011 - October 2015
Responsible for the set-up of regional customer support office Singapore. Focus of the role was to grow sales. Key Position Responsibilities: • Developed & implemented field & marketing activities, captured new business opportunities and managed target account programs. • Developed annual marketing & strategic plans &identified resources necessary to achieve growth targets. • Prepared presentations and presented during quarterly reviews and annual sales meetings in USA. • Primarily responsible for developing LTA pricings based on customer specific requirements & market / internal pricing intelligence. • Worked with internal/external customers to clarify and resolve issues. • Participated in trade shows and activities related to the aerospace industry. • Supported new product development by pro-actively selling new capabilities and rotable inventory to customers • Gathered and provided market intelligence. • Travelled regularly for customer visits.
Customer Service Executive
at Aerospace Component Engineering Services
September 2005 - December 2010
Pioneer member of the customer service department of the newly formed joint venture company between Parker Aerospace and SIAEC. • Assisted in the development of policies and procedures. • Responsible for the recruitment and training of customer service executives, managing orders, preparing repair quotes, expediting orders through the workshop, liaising with parent company for vendor repaired components. • Responsible for marketing communications functions such as corporate identity, website, trade shows, customer presentations, flyers & brochures, corporate gifts and opening ceremony of the company. • Liaised with internal & external auditors. • Prepared reports such as sales report, detailed profit reports, accrual reports, warranty reports, charts, etc. • Generated repeat business through successful client follow-up. • Generated USD 400K in lease, exchange and AOG fees (pure profit) in FY 09/10. • Customer visits, presentations and reviews.
Customer Service Administrator
at Parker Aerospace
February 2001 - August 2005
• Worked closely with Parker Asia-Pacific sales managers and US head-office to ensure customers’ needs and expectations are met. • Reviewed customer orders & provided status reports to customers. • Provided prompt responses to customers’ requests and/or issues. • Follow-through to resolve customer complaints or issues. • Performed all required and best practice activities in the servicing of all customers. • Maintained and expanded customer relationships. • Performed other related responsibilities.
at Monash University
1999 - 2001 (2 years) State of Victoria
at Temasek Polytechnic
1995 - 1998 (3 years) Singapore
Knowledge and keywords