Experience

  • IT SUPPORT ENGINEER

    at TICKETMASTER MIDDLE EAST

    August 2013 - September 2019

    Dubayy

    Managed and maintained corporate IT network and infrastructure ensuring all IT services are up and running, including cloud services, Data Backup’s, IT Operations, IT Procurement, ITIL Framework, IT Technology, Field IT infrastructure, Ticketing, Access control, AWS & Azure. Managed and resolving all end user support, network, server & IT related incidents, managed all IT assets, Inventory, procurement and vendors, reporting to senior management from planning, progress to execution. Managed & executed field IT projects for all events in the ME region, onsite support for all ticketing event operations. Conducting meetings with clients for strategic, deployment and executing plans for all Events. Lead a team of 200 in ticketing operations for projects e.g. FIFA 2017 & 2018, AFC 2019, POPE’s Visit 2019, UAE National Day, Jazz Festival, Indian Premier League 2014, WWE, and other arts and family entertainment events.

  • IT OPERATIONS MANAGER

    at AUSTRALIAN IMMIGRATION NETWORK & IT

    January 2012 - July 2013

    Dubayy

    System & Server administration, provided IT support for end users, Managed call flow and responded to technical needs for clients, prepared IT budget for yearly development and technology needs, Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access, Managed firewall, network monitoring and server monitoring both on- and off-site, Ensured network, system and data availability and integrity through preventative maintenance and upgrades, Managed all vendor correspondence

  • IT MANAGER

    at FRENCH DECORATION CENTER INT

    December 2010 - December 2011

    Muḩāfaz̧at al Farwānīyah

    Collaborated with the design, marketing and support teams to launch projects within the given time period. Set up staff workstations with PCs, Macs, phones and laptops Delivered on-site IT support for clients. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Retrieving Backups and videos of CCTV from the DVR (Digital Video Recorder)

  • HEAD OF DELIVERY AND PREPARATION DEP

    at KUWAITI DIGITAL COMPUTER COMPANY

    September 2006 - November 2010

    Muḩāfaz̧at Ḩawallī

    Trained junior members of IT team regarding network security and troubleshooting of data circuits. Supervised and provided direction for six technical direct reports regarding network activities. Instructed Computer Technicians on Installations and troubleshooting on HP ProLiant Servers, HP 42u Racks, HP Workstations, Rack mount Keyboard monitor, HP Desktop PC's, HP Thin Client, HP Blade Servers & HP Notebooks. Instructed Computer Technicians on Installations and troubleshooting on HP ProLiant Servers, HP 42u Racks, HP Workstations, Rack mount Keyboard monitor, HP Desktop PC's, HP Thin Client, HP Blade Servers & HP Notebooks. Configurations of RAID on Servers. Interacted with the Customers, to acquire information on Installations and Delivery Locations. Prepared Daily Reports on delivered & pending goods and other necessary filing. Installed and configured Windows Sever 2008 active directory. Imaged creation for HP Desktops, laptops using Norton Ghost 2007 & 2010.

Education

  • BACHELORS IN INFORMATION TECHNOLOGY

    at Preston University

    2004 - 2008 (4 years) Sindh

Languages

  • Arabic Conversation

  • English Native

Hives