Experience

  • Subject Matter Expert

    at IBM

    September 2015 - at Present

    Provincia de San José

    Train new employees and explain protocols clearly and efficiently. Assist management with scheduling, service protocol improvements, and quality assurance. Lead a 30 people team. Research unknown issues.

Education

  • Ingeniero en Informática

    at UNED

    2017 - at Present (3 years)

Knowledge and keywords

Languages

  • Spanish Native

  • English Conversation

Hives