Experience

  • Senior Management COnsultant

    at Adivo

    May 2015 - July 2016

    Capital Governorate

    Management consultant to Strategy & EPMO initiatives chaired by the client’s CEO. Objectives - Strategy and Business Planning creation - Customer Centric strategy development - Digital Transformation strategy creation Recommendations - Customer engagement strategy creation - Service portfolio and cost optimization - Customer journey / experience mapping Achievements - 10pp increase in CSAT - Cost saving initiative business case for 2016 - Re-alignment of Customer Experience strategy

Education

  • Masters Business Administration

    at IE Business School

    2007 - 2007 (1 year) Madrid

Languages

  • Spanish Native

  • Portuguese Native

Followers (2)

Hives